POSITION SUMMARY:
The Yakima Inbound Supervisor is responsible for effectively providing supervision to all the functions operating within the Inbound department. This includes but is not limited to fulfillment and operations support to help ensure consistency and compliance by providing direction, guidance, mentorship, support and is a key part of their growth and success within the organization volunteer operations, transportation, quality assurance, food processing and food distribution in response to hunger in WA State all while ensuring the organization vision to put health, equity and dignity is at the center of the organizations work.
This position contributes to Northwest Harvests mission by ensuring continuity of services by fostering community, promoting food access, compliance with organizational adherence to established guidelines and requirements that relate to each risk along the supply chain continuum, and exercises sound judgement.
In addition, the Yakima Inbound Supervisor serves by cultivating a safe, inclusive environment that includes a high-quality service delivery of the Yakima operations based on the values inherent in Northwest Harvests mission, the principles of cultural proficiency, and effectively provides supervision and mentorship to the fulfillment and operations staff and ensures a high level of outstanding customer service through the delivery of quality, timely , and accuracy in operations while also ensuring the highest compliance standards. This can include but is not limited to day-to-day operations, responding to challenges, providing hands-on supervision, and fostering a collaborative environment that works cross functionally to empower the employees of NWH as well as enhance the lives of our neighbors and plays a vital role in supporting diversity, equity, and inclusion to continually be an equitable workplace culture.
RESPONSIBILITIES:
Supervision
-
Supervises the fulfillment and operations support to help ensure consistency and compliance by providing direction, guidance, mentorship, support and is a key part of their growth and success within the organization.
-
Provides input to Yakima Inbound Operations Manager regarding fulfillment and operations staff. This includes but is not limited to performance feedback, performance concerns, reviewing & updating of job descriptions, coordination of work assignments and involvement in the hiring process for the operations team.
-
Works with the team to plan and conduct accurate and timely completion of day-to-day operations to ensure quality assurance is met in accordance with NWH work culture and supply chain requirements and maintains all documentation related to the processes of standard operating procedures.
-
Establish clear areas of individual responsibilities and performance expectations.
-
Ensure team cohesion and seamless collaboration to support NWH work culture in the operations department.
-
Develop a culture that embraces the Lean concept of visual management for each area of responsibility to drive performance, engagement, and enthuse the team to better results by collaborating with leaders to create a set of key performance metrices that is displayed prominently and updated monthly.
-
Be an active team player, engaging in cross functional teams as a valued team member.
In
bound
logistics
-
Supervises and monitors products by ensuring it is returned to storage and pick location before and after processing.
-
Monitors and maintains the storage and usage of radio frequency (RFD)device during job assignments to ensure accurate and timely inventory control.
-
Practices and understands the execution of Industry Standard replenishment i.e., picking and loading.
-
Support the efforts to reconcile & report out to the Leadership Team as it pertains to the Yakima full physical inventory, both mid-year and end of year.
-
Coach the team to have responsibility for inventory control and support them on developing methods to conduct weekly cycle counts and/or other methods.
-
Support and monitor facilities related concerns for Northwest Harvest’s DC, be a resource for facility concerns at other locations.
-
Provides input to the creation of processes alongside the Yakima Inbound Operations Manager that encourage continual learning in NWH efficiencies to increase turns in the warehouse, reducing on hand inventory and inventory aging.
-
Respond to customer or shipper questions and complaints regarding storage and distribution services.
-
Review invoices, work orders, reports, forecasts to estimate peak delivery periods and to issue work assignments.
-
Supports, and provides input in the improvement of productivity standards to meet organizational goals.
-
Serves as a pro-active and creative thought partner around needs for volunteer operations at other site locations to encourage growth and continuous improvement.
-
Support and ensure active engagement of staff on the distribution team that is co-led with the Food Access Network (FAN) department.
-
Assist in the delivery of relevant training, including but is not limited to coaching staff in using proper equipment techniques.
Budget Support
-
Provides input to Yakima Inbound Operations Manager regarding inventory close, item card challenges, etc. to find resolution and maintain timelines.
-
Acts as a partner with the Yakima Inbound Operations Manager and liaise between Northwest Harvest’s DC operations and Finance relative to month end reporting for Northwest Harvest’s DC.
Safety
-
Acts as a mentor and supports the site safety team and reviews & responds to all incidents, injury, and employee safety concerns, responding with meaningful, impactful corrective actions.
-
Monitors compliance and stay current on all Occupational Safety and Health Administration (OSHA) and Washington Industrial Safety and Health Act (WISHA) guidelines as well as United States Department of Agriculture (USDA), Washington State department of Agriculture (WSDA) and Department of Transportation (DOT) regulations and guidelines.
Physical Demands
While performing the duties of this Job, the employee is regularly required to lift and/or move up to 5 pounds. The employee is occasionally required to lift and/or move up to 75 pounds with an assisted lift or in a team lift environment consistently and repeatedly, with reasonable accommodation when needed. The employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Equity and Inclusion
-
Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
-
Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.
RELATIONSHIPS:
Internal
: This position encourages relationship building across the organization and is in frequent contact with leadership and staff along with communicating daily to ask questions, receive and provide information, discuss operational issues, explain or interpret policies and practices, and provide direction and support to leaders and staff regarding operations issues.
External: This position will uphold NWH’s commitment to ending hunger, and new possibilities in our agricultural heartland and will meet stakeholders, vendors, and professional associates and networks as well as local communities and will strive to create a welcoming space.
MINIMUM QUALIFICATIONS:
A combination of the real-life experience, education, and training listed
below which
provides an equivalent background to perform the work of this position.
Successful completion of
a
b
ackground check is
required
.
Knowledge of:
-
Thorough knowledge of inbound logistics and fulfillment operations across the field or career.
-
Thorough knowledge in Industry standard supply chain practices.
-
Thorough and demonstrated knowledge of ERP/WMS operating systems.
-
Comprehensive knowledge of environmental and personal safety.
-
Intermediate to advanced knowledge of Warehouse Management Systems, Microsoft Office applications; particularly Word, Excel, PPT and Outlook, Teams, and Zoom and ability to work efficiently and effectively with other organizational platforms such as ADP, SharePoint, Microsoft Dynamics NAV systems.
Ability To:
-
Empathize with individuals who have experienced poverty or food insecurity.
-
Demonstrate interest and commitment to supporting equity and inclusion for members of historically marginalized groups including racial and ethnic minorities, LGBTQ populations and people living with disabilities.
-
Establish and maintain effective working relationships with staff and leadership to assure a high degree of mutual accountability.
-
Analyze issues, synthesize information, make decisions and learn from mistakes.
-
Communicate effectively, orally and in writing, including the ability to listen effectively and to explain complex issues and applicable legal requirements, policies, and procedures to staff and leaders.
-
Ask questions to understand the merits of different approaches and shift strategies in response to demands of a situation.
-
Ability to lead and thrive though ambiguity, while maintaining composure, discretion, and high quality under timeline pressure or when faced of sensitive inquiries or complaints
-
Clear verbal and written communication skills.
-
Ability to plan, prioritize, and organize work to meet schedules and timelines.
-
Demonstrated ability to take initiative and think critically by identifying, analyzing, and solving problems.
-
Proficient with data entry, data integrity and inventory software and systems.
-
Ability to work with diverse populations.
EDUCATION AND TRAINING:
-
High School Diploma and/or GED Certificate or an equal combination of education, or relevant work experience.
E XPERIENCE:
-
Minimum two (2) plus years of progressively responsible experience in distribution, LEAN concepts, Quality Assurance methodology or similar work in social work or a human services setting.
-
Experience operating internal rolling stock i.e., walkie riders, forklifts, mid forklifts, and individual forklifts.
-
Minimum one (1) year supervisory experience.
-
Experience in a nonprofit organization is desired but not required.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
BENEFITS AND OTHER COMPENSATION:
Northwest Harvest offers a competitive salary and comprehensive benefits package this includes but is not limited to; medical/dental/ vision/ insurance, long term disability insurance, Life/AD&D insurance, Employee Assistance Program (EAP), 401(k) retirement plan, Vacation and Sick leave, 8 paid holidays; New Year’s Day, Martin Luther King Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, after Thanksgiving, and Christmas Day, Floating holidays for you to use should you observe a holiday not outlined in Northwest Harvests current observed holidays or at your discretion, and birthday holiday. Employees are eligible to participate in payroll deducted supplemental benefits i.e., Flexible Spending account-HRA and DCE, various AFLAC and New York Life plans.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.