About the Role:

This is a rare chance to have a significant personal impact in changing the lives of people and communities dealing with the effects of addiction. In this role, you are responsible for engaging with individuals who may be struggling with substance use disorders and helping them understand the whole-person care and individualized support that Eleanor Health provides so that they can decide whether Eleanor is right for them. Through these interactions, you will lay the foundation of trust and understanding that lets them know that Eleanor Health is there for them when and if they need us. You will also help guide them to the appropriate Eleanor Health services if they choose to seek our help.

Primary Responsibilities:

• Understand Eleanor Health's care mode and be able to communicate it's value in a clear, compassionate and non-judgmental way
• Understand how insurance works, including the plans our patients have, and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
• Field inbound communications (phone, email and chat) inquiring about the nature of Eleanor Health's services, qualify patients for Eleanor's care, and schedule them with the appropriate appointments in EMR.
• Facilitate successful tele-health by performing virtual intakes, helping set up Zoom, communicating with members to remind them about upcoming tele-health sessions and coaching them on accessing their sessions.
• Collaborate in-person and online with other care team members to facilitate the enrollment of new members to Eleanor Health, including making appointments, verifying insurances and collecting co-payments
• Outreach to individuals identified as having Substance Use Disorders to establish a relationship and let them know about Eleanor's services or additional conversations as appropriate

Qualifications:

• Have 3-4 years of customer facing experience, preferably in a healthcare setting, particularly behavioral health or substance use treatment
• Are highly empathetic, non-judgmental, open-minded and resilient
• Are experienced and comfortable using technology such as computer telephony & EMR software to document patient interactions & schedule patients for appointments
• Build trust quickly and can translate complex concepts such as insurance and care into easily understood conversations that put potential patients at ease.
• Have strong interpersonal communication skills, written communication skills, and active listening abilities
• Are highly motivated and self-directed with the ability to toggle between phone calls, documentation, and collaboration with other team members
• Enjoy working in a fast-paced, collaborate environment
• Are currently authorized to work for any US employer
• Spanish Speaking Required

What we offer:

• The chance to be part of an open-minded, diverse, and dedicated team of passionate people
• Awesome medical benefits that include four options for all full-time employees, from an 100% employer paid high deductible plan to a low deductible EPO plan. A la carte dental and vision benefits are offered, too!
• Flexible paid time off that includes 80 annual Hours of PTO accrued monthly, up to 10 wellness days granted to you upfront, and 12 paid holidays (three of which are floating holidays to use for whatever is important to you)
• Great pay that consists of a competitive hourly rate as well as development opportunities.

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, and Washington, delivering care through population and value-based partnerships with national and regional payors, employers, and other stakeholders.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice, and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

Job Type: Full-time