Implementation Specialist Job at Ignite! Reading, Inc.
About Ignite! Reading
Our Mission: Ignite! Reading is a mission-driven public benefit corporation focused upon ensuring all kids learn to read by the end of first grade.
Literacy is a social justice issue. 65% of fourth grade students in our country weren’t reading on grade level prior to the pandemic; even more devastating is the fact that 82% of low-income students aren’t reading on grade level. Reading is the operating system of a school; if kids can’t read, they can’t learn. Ignite is changing this, envisioning a world in which all kids leave first grade on-level, independent readers.
Our Mission: Ignite! Reading is a mission-driven public benefit corporation focused upon ensuring all kids learn to read by the end of first grade.
Literacy is a social justice issue. 65% of fourth grade students in our country weren’t reading on grade level prior to the pandemic; even more devastating is the fact that 82% of low-income students aren’t reading on grade level. Reading is the operating system of a school; if kids can’t read, they can’t learn. Ignite is changing this, envisioning a world in which all kids leave first grade on-level, independent readers.
Ignite! Reading teaches kids to read by providing 15 minutes of daily, virtual, 1:1 reading instruction with a highly trained tutor. Our program gets results fast, accelerating reading progress and closing critical gaps in order to ensure that all kids have the chance to be successful in literacy, school, and life.
Ignite’s first school program launched last fall and one year later we have grown our number of schools and students 18x. Our program is scaling quickly and we’re seeking a diverse team of talented, mission-driven individuals. We believe we can do well for our team members and stakeholders while we solve one of the nation’s biggest challenges. We believe we will be more successful with a diverse team and are seeking candidates who are passionate about solving our country’s literacy crisis.
Your Role
Reporting to the Director of Operations, the Implementation Specialist plays a critical operational role in school launch and ongoing relationship management. The Implementation Specialist will nurture school and district accounts to ensure a superb partnership experience with Ignite! Reading from launch to partnership renewal (and expansion!) for the following school year.
The Implementation Specialist will:
- Lead customer account setup, including scheduling meetings, creating project plans, collecting key documentation, and capturing unique school needs
- Train and prepare schools to implement Ignite successfully
- Provide a seamless customer experience during the handover from the Partnerships team
- Partner closely with Instructional Specialists to prepare for launch and key meetings
- Support GSB platform rostering and data collection, configuration, and QA
- Create and continually revise implementation documentation and training resources, supplementing Ignite’s internal knowledgebase and educating customers with implementation best practices.
- Assist with ongoing customer technical support, including GSB and headphone issue identification and resolution.
- Assist with ad hoc projects related to the successful deployment and support of customers, as led by the Director of Operations
- Ignite! Team Culture
- Model and reinforce the values and culture of Ignite! in all internal and external interactions; build trusting relationships with strategic partners
- Support with the creation and development of processes and tools to improve the effectiveness of the Ignite! program; notice where needs exist and exhibit initiative in tackling those needs in order to keep the program moving forward; consider ways to work cross functionally with other members of the Ignite! team and Open Up Resources to ensure innovative solutions are codified
- Be flexible and ready to wear many hats as a founding member of Ignite!
Competencies
- 2+ years of classroom experience or other K-12 school-based experience
- You like to roll up your sleeves and do whatever it takes to get the job done while balancing long-term projects with the urgency of immediate demands in a fast-paced start-up environment.
- Enthusiastic personality with superior communication, presentation, and interpersonal skills
- Exceptional attention to detail, impeccable organizational skills, and ability to manage multiple strategic projects
- A track record of developing data-driven insights to improve the customer experience
- Strong emotional intelligence and ability to facilitate work with stakeholders, including building relationships in service of the mission of Ignite! Reading and its strategic priorities
- Tech-savvy and support-oriented, with practical experience in new systems and process deployment
- Ability to be self-managing and flexible while working in a remote environment
- Bonus: Experience working in ed-tech or tutoring organizations and/or have worked in a start-up environment
Additional Details
- At Ignite! Reading, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
- We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
- We are a virtual organization with headquarters in the California Bay Area.
- We offer competitive compensation, equity, and generous benefits packages.
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