Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.

Carrier Enterprise currently has an exciting opportunity for a Technical Support Manager in Corpus Christi or Brownsville, Texas.

Company website: www.carrierenterprise.com.

Job Summary:
As a Technical Support Manager, you will deliver post-sales technical support and training to dealers and contractors for existing products or supplemental sales. Local travel required.

• Deliver post-sales technical support and training of HVAC products to customers and distributors of existing products or supplemental sales.
• Leads technical training on products as needed and handle high call volume of customer calls via our Technical Support Line.
• Provide onsite equipment and controls assessment and technical assistance.
• Prepares and delivers reporting to the external customers, manufacturers, and internal customers of problem situations and resolutions proposed.
• Overnight travel may be required in designated territory as well as periodically to various locations throughout the continental US.

Knowledge, Skills, and Experience Requirements:

• Must be able to physical climb ladders, access roofs, enter and maneuver in tight crawl spaces and attics, and work in extreme hot and cold environments for periods of up to 4 hours.
• Ability to manage multiple priorities
• Exceptional communication skills
• Proficiency with Microsoft Office applications

• Most especially Word, Excel, & Power Point

• Solid understanding of HVAC industry from sales, installation, and service views.
• Proficient in Conflict resolution
• Ability to perform technical training to large audiences.
• Professional Personality
• Relocation not offered for this position
• Bilingual strongly preferred, not required

Education

· AA/AS degree or Technical School Training w/ 5-10+ years' experience

· High school education required

All full-time employees are eligible for the following benefits:

• Medical, Dental, and Vision insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) plan with company match
• Employee Stock Purchase Program
• Health Savings Account
• Employee Assistance Programs
• Wellness Rewards
• Tuition Reimbursement
• Gym membership stipend
• Company-paid Life Insurance and Short-Term Disability Insurance
• and much more!

Carrier Enterprise, LLC is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Work Location: One location

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