Work Location: Hybrid- Remote and on-site

SCHEDULE FOR THIS POSITION: Mon-Fri 8a-4p (40 Hours Per Week)

PRIMARY PURPOSE: Coordinate efforts to enhance the quality of services in the Community Living Division (Residential, ISS, Shared Living & AFC). Facilitate compliance, human rights, and training efforts for staff and persons served.

KEY ACTIVITIES / Essential Functions (Performance Measurements):

• Facilitate programmatic compliance efforts within Residential I/DD and ABI Programs:
  • Applies to following entities:
    DDS, OEQ Licensing and Certification, ABI, U/MASS Waiver, HIPAA, and FHCRC policies.
  • Facilitate/Coordinate, document, and track regular (as determined by QA Director) audits of Residential Programs:
    • Financial (in conjunction with Rep Payees)
    • MAP (Conduct and/or coordinate with RNs)
    • Data collection (ISP, Behavior Interventions, & other efforts requiring ongoing data collection)
    • OQE Licensing & Certification
    • Safety (Home, Fire, & Related Documentation)
    • Assist Residential leadership during Licensing, Certification, MAP, DPH, and other program audits
    • Develop & Implement follow-up action plans related to internal and external program audits.
• Facilitate Training for Residential Programs (Employees and Persons Served):
  • Deliver training as needed to employees:
    • Complete and Maintain Train the Trainer Certifications as needed
    • Program Specific Training:
      • Develop and monitor list of diagnoses, equipment, and interventions within residential programs requiring staff training- update quarterly and disseminate for implementation
      • Track and Report on Program Specific training
    • Deliver trainings as required:
      • First Aid / CPR
      • De-Escalation / Behavior Management
      • Human Rights / DPPC
      • Program/Individual Specific (if required)
      • New Hire Orientation
    • Assist QA Director to track and report to Res Leadership on employee training
  • Persons Served Training:
    • Track and Report on Mandatory Trainings in Residential Programs
      (Fire Safety, Human Rights, Grievance/Appeal, Anti-Harassment, others defined by QA Director)
    • Facilitate Self-Advocacy Forums
    • Create and Disseminate monthly Human Rights Curriculum to HR Officers across Residential (Written & Video Materials)
• Assist QA Director with Information Management Activities
  • Monitor and Report on use of database for data collection
    • Daily Notes
    • ISP data
    • Behavior Interventions
    • Medical Interventions requiring data collection
    • Etc. as identified by QA Director
  • Ensure HCSIS, DPPC, MAP reporting is completed to coincide with data collection
  • Assist QA Director with Database training, Implementation of new modules, & password management
  • Attend Monthly- Introducing Safety concerns and identifying solutions
• Facilitate efforts to identify and enhance Stakeholder Satisfaction across Residential
  • Facilitate annual satisfaction surveys to all stakeholder groups across Residential
    Distribute annually, Tabulation, Report and Disseminate
  • Obtain and track quarterly feedback on employees by persons served
  • Assist QA Director to develop and disseminate annual Residential-specific QA report with highlights and recommendations for continued improvements.
• Facilitate monthly QA Forums with Residential VP, AVP, Senior Program Directors and Program Directors
  • Provide Updates
    Training, Database/Data Collection, Safety Committee Findings
  • Provide monthly summary of Program audits, along with trends
  • Monthly summary of Fire Drill Documentation
  • Implementation of new initiatives across Residential
  • Introduction of new policies / practices
  • Distribution of monthly Human Rights Curriculum
  • Distribution of QA Annual Residential Report

OTHER DUTIES AS ASSIGNED, INCLUDING BUT NOT LIMITED TO.

• Assist in the coordination of Human Rights meetings, minutes and communication
• Attend staff meetings as needed for trainings
• Participate in self-advocacy efforts within departments
• Attend various trainings as needed
• Attend quarterly Safety Committee meetings
• Participate in PBS, Crisis Response and other agency committees
• Attend clinical meetings, staff meetings and residential meetings
• Other Duties as assigned by QA Director

REQUIREMENTS:

• Associates Degree in Human Services or related field required, Bachelors Degree preferred
• Four years of experience in Human Services (I/DD, TBI/ABI, or Mental Health)
• At least two years in a supervisory or administrative capacity
• Excellent organizational, communication and leadership skills
• Experience in Employee Training (Human Services preferred)
• Proficiency in Excel, Power point, and case management software (as it relates to development of training materials and tracking of trainings)
• Ability to work a flexible schedule (occasional evenings and weekends, capacity to work over 40 hrs weekly during peak times, and ability to accommodate varied staff/individual schedules)
• Minimum of 1 year of driving experience and a valid drivers license
• Regular and predictable attendance