Human Services Caseworker Job at New Hanover County
This is a continuous posting.
The New Hanover County Department of Social Services is seeking experienced, detail-oriented, and customer friendly professionals to aid citizens in need of economic assistance in the role of a Human Services Caseworker. Caseworkers are responsible for interviewing clients and collateral contacts using various complex automated systems, explaining the requirements and benefits of all Medicaid programs, Food and Nutrition Services, Child Care subsidy, Work First Family Assistance and the Federal Marketplace to determine eligibility and/or re-eligibility for the various programs. Duties include researching and evaluating resources; verifying information; processing applications; compiling and entering data into appropriate computer database, to include the NC Fast system; explaining and recommending programs; referring clients to other appropriate agencies or community programs and documenting findings and the status of the case.
Potential Caseworkers may be assigned to work in any of the following: Food and Nutrition services, Family and Children's Medicaid, Adult Medicaid, Work First - Family Assistance, Daycare services, or assist in a unit where knowledge of multiple programs is required.
The department of social services is a part of New Hanover County's consolidated human services agency, with roughly 500 dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
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-On a rotating schedule, certain Tuesdays will be a 9:00 AM - 6:00 PM schedule.
- Must be available to report for emergency work assignment during emergency situations.
Employment Type:
Full-time, Non-exempt
Salary Information:,
Effective July 2022, the hiring range for this position is $39,361 - 52,100 . Salary will be determined based on qualifications, internal equity, budget, and market considerations. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.
New Hanover County offers:
- Employer paid 401k contributions;
- Retirement plan through the NC Retirement system;
- Flex time and telework availability, depending on your position;
- Paid sick and personal leave + 13 paid holidays per year;
- Paid parental leave;
- Paid community services leave to give back to our community;
- Education leave to obtain a degree within your line of work;
- Medical, dental, and vision insurance + many other insurance options;
- Onsite, employer-paid health and wellness center;
- Professional development trainings & leadership initiatives;
- Opportunities to make a difference in your community;
- And so much more!
Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.
Required Education and Experience:
High School Diploma or General Equivalency Diploma (GED)
Two (2) years of related experience providing customer service in a setting with a high level of public contact and using a computer for researching, searching, and entering data
- Previous experience as an Income Maintenance, Economic Services, or Universal Caseworker
Previous experience interviewing clients or families
Excellent computer skills sufficient to use NC FAST, NC's online case management system, as well as various other search engines and software programs
Able to utilize complex automated systems and have knowledge of policies and procedures related to eligibility, determination and re-determination
Priority consideration will be given to those candidates who have completed the Social Services Case Worker Workforce Readiness program through Cape Fear Community College.
Opportunity to Telework on a Partial Basis:
Certain casework positions hold the opportunity for full or partial telework. As with all telework opportunities, certain meetings or trainings will require the employee to come into the office. The ideal candidate for a telework position is a self-starter with strong written and verbal skills and solid proficiency in using modern office technology to perform work duties.
Important Applicant Information:
This is a continuous posting which will be open to receive applications throughout the year. As vacancies occur during various times throughout the year, the applications in the pool will be screened and considered for referral.
Applications will be placed in an active file for a period of 90 days; if you would like to submit a new application, you may do so 90 days from the time you last summited an application.
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.
New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity. Benefit options include medical, dental, elective supplemental insurance options including short-term disability, vision, and voluntary term life; local government retirement; 401(k) with 2.5% employer contribution deferred compensation, employee assistance program, generous paid leave, 12 paid holidays, and 100% employer paid long term disability. For more information about New Hanover County benefit options, please click here.
Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire.
Note: All temporary, casual part time, volunteer, and intern positions with New Hanover County are not eligible to receive benefits. If this is a part-time position with fewer than 20 scheduled hours per week, it will not include benefits.Please Note :
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