Human Resources Field Manager

Reports to: Director of Operations (or Director Human Resources)

Job Type: Full-time

FLSA Status:Exempt

Company Background – Flynn Restaurant Group

Human Resources Business Partner

Reports to: Market Leader (matrix to Director of Human Resources)

Market to Support: West (Oregon and Idaho)

Job Type: Full-time

FLSA Status: Exempt

Compensation: $70-85k annually with potential for bonus

Company Background – Flynn Restaurant Group

Greg Flynn founded Flynn Restaurant Group (FRG) in 1999 with the acquisition of eight Applebee’s in Washington State. Since then, the company has grown at over 20% a year and in the process has become the third largest restaurant franchise and one of the 20 largest foodservice companies of any kind in the United States.

While the company’s initial focus was growing within the Applebee’s system, it has since added five other leading brands starting with Taco Bell in 2013, followed by Panera in 2015, Arby’s in 2018 and most recently in 2021 the addition of Pizza Hut and Wendy’s. Today, through its six owned subsidiaries, Apple American, Bell American, Pan American, RB American, Hut American, and Wend American, FRG owns over 460 Applebee's, 270 Taco Bells, 130 Panera cafes, 360 Arby’s, 937 Pizza Hut’s and 194 Wendy’s representing $3.5 Billion in Sales. FRG is the largest U.S. franchise operator in terms of sales and is now the largest Pizza Hut franchisee and fifth largest Wendy’s franchise. FRG directly employs almost 73,000 people in 44 states.

Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Company Background – Apple American Group

Apple American Group LLC is a franchisee of Applebee’s. Apple American Group LLC is built on a decentralized business model, which means that each geographic area is led by a Market President/Director of Operations. Reporting to the Market President/Director of Operations are Area Directors, who are multiple unit operators, responsible for the overall functions of the restaurants in their areas. Reporting to the Area Directors is the General Managers, who are the chief Restaurant managers responsible for the overall running of their restaurant. Aiding in the management of the Restaurant are Assistant Managers. Sr. Shift and Shift managers help with every-day management responsibilities to round out the restaurant leadership team.

Position Description

The HR Business Partner provides HR leadership for a geographical market. The position’s focus is on building relationships with field employees and management while driving and executing key HR and Operational initiatives and programs throughout their assigned market. This position works directly with market leadership building a business partnership to ensure alignment between HR and Operations initiatives. This position also partners closely with Support Center, serving as an operations liaison for various-functional departments.

Essential Duties and Responsibilities

Training/Development:

· Partners with Area Directors with the onboarding for new Managers (Welcome, Benefits, Orientation, Training Calendar)

· Participates in or conducts regular Manager Training classes for new and current managers focusing on manager administrative duties and HR related topics.

· Ensures Employee and Management performance reviews occur at all levels per company timelines and standards

· Partners with operations to ensure Brand training is executed to ensure proper internal development

· Partners with Market President/Director of Operations, Areas Directors and others with bench plan tracking and review along with succession planning

· Facilitate development training for all management levels including routine soft skills training

· Works with Training Manager and Market Leaders to identify and certify training units.

Compliance

· Manages Unemployment documentation and hearings process with the support of in restaurant management and AD

· Ensures all annual and State specific required training is completed (ServSafe, Food Handler, Anti-Harassment)

· Ensures the market is up to date on all labor related compliance (posters, files, I-9's, minor work permits, payroll edits, breaks, etc.)

· Stays abreast of upcoming or pending legislation with their area(s) and works with HR leadership/legal to implement process or policy changes

· Manages background check process. Consults with management when necessary

· Works directly with Managers and Above Store Leaders on policies, procedures, and regulations to help set them up for success

Employee Relations:

· Directs the investigation and resolution of employee relations issues and EEOC charge responses.

· Acts as a consultant to managers for employee relations activities, including complaints, investigations, and documentation

· Partners, reviews, and provides guidance to AD’s and DO’s regarding terminations and disciplinary actions.

· Ensures the performance management process, and supporting documentation of that process, is executed per company standards

· Manages Employee Hotline complaints and field employee phone calls and emails. Answer questions directly and/or route to appropriate HR or Support Center contact

Staffing/Recruiting:

· Work with Brand Recruiter’s sourcing and recruiting external management candidates

· Assist in managing the interview process with Market Leader(s)

· Partners with Training Manager(s) to manage the offer letter process for internal promotions and/or external hires up to track the receipt of signed offer letters

· Creates a partnership with the restaurant team and AD to ensure proper staffing levels are met

· Strategic partner with field and above store management to increase and/or maintain proper staffing

HRIS Management:

· Main point of contact for HRIS process from field management.

· Ensures correct process has been followed (transfers, LOA, background check, documentation, etc.) and approvals have been granted. Tracks changes for reporting purposes

· Conducts regular store visits.

· Builds relationships with managers and team members while assessing the employee engagement and restaurant culture

Education and Experience

· Minimum 5 years related HR experience, preferably in similar role/environment with multi-units

· Bachelor’s degree preferred and Professional HRCI or SHRM certification a plus

· Demonstrates high integrity and elevated level of HR professionalism and expertise

· Ability to work in a fast paced, changing environment with multiple priorities. Demonstrates adaptability – handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity, demonstrates flexibility

· High standards and a drive for excellence. Committed to quality and has a strong attention to detail

· Ability to effectively work and communicate (written and verbal) with people at all levels within the organization

· Ability to lead and influence others in non-reporting relationships

· Strong organizational, problem solving, and analytical skills with a demonstrated history of managing priorities, workflow, and multiple processes simultaneously

· Strong interpersonal skills: proven ability to understand and respond to a diverse population including restaurant Team Members and Managers, Above Store Leaders, and Senior Leaders across Apple American

· Strategic thinker, ability to partner with others to move strategy into action; strong ability to execute

· Team player - shows commitment to team objectives; values each person’s contribution to the team; encourages the participation and involvement of everyone on the team; contributes own fair share of effort to the team’s work

· Demonstrates excellent change leadership skills; able to guide organizations through change to achieve business results

Physical Standards:

The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Apple American Group of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. Apple American Group LLC reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Apple American Group, LLC may terminate employment at any time.

Benefits for our employees:

· Competitive salary

· Health Benefits (Medical, Dental, Vision)

· 401(k) plan with a company match

· Paid vacation

· Bonus Opportunities

· Development opportunities

Additional Position Requirements:

Must live within geographic area being supported; ability to work a flexible schedule including weekend, holiday, and/or evening, as required; ability to accommodate the likelihood of a variable work schedule from week to week; travel within assigned area and throughout the organization as requested; driving on company business (requires valid driver’s license and auto insurance coverage meeting or exceeding state requirements for property damage and bodily injury).

Why Work for Apple American Group?

Apple American Group is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training, and benefits. We are committed to helping each employee work and live to his or her fullest potential.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Portland, OR 97201: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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