Hay Creek Hotels is seeking a detailed, culture-oriented to lead our team of hospitality professionals for the new Schroon Lake Resort. This dynamic role will focus on the full employee life cycle, culture, payroll processing, benefit administration, and some additional accounting responsibilities.

Tucked in the Adirondacks, a re-envisioned resort on Schroon Lake will soon welcome families and visitors to a new, approachable small-town retreat. Located within 30 minutes of Lake George and Lake Placid, the Schroon Lake resort will be one of a kind in its area. Previously known as the World of Life retreat center, the property was recently purchased and is undergoing a $16 million investment in renovations. The new resort is projected to open in 2023 and will feature 121 guest rooms, a 10,000 square foot restaurant, and a 600-seat theater to host concerts and events. Owners Andrea Crisafulli and Alan Ayers, and Julie and Sonny Bonacio have partnered with Hay Creek Hotels as the operating management company.

Job Summary:

• Manage and ensures accuracy of documentation for all current and termed personnel files, including PTO management, disciplinary, wage administration policy, new hire paperwork, garnishments, etc.
• Work closely with Corporate HRD to administer all insurance benefits to eligible employees. Ensure ACA Compliance. Process all benefit new hires, changes, terminations, and COBRA.
• Support all departments in all staffing and recruiting needs, including advertisements, job fairs, selection process, reference checks, orientation, and new hire training.
• Work closely with GM to manage consistency and accuracy of Associate Performance Evaluation policy. Participate in employee counseling and terminations. Ensure employee reviews and discipline are issued consistently, fairly and within an appropriate time period.
• Report and process paperwork for all guest incidents and workers’ compensation insurance claims. Ensure all OSHA Regulations are followed including OSHA 300 Log and SDS requirements. Ensure safe practices in all areas. Implement training for WISP, Bloodborne Pathogens, NH Illness law, Safety Initiative, and Right to Know Law.
• Lead and execute quarterly All Hotel Meetings/Parties. Manage HR bulletin board. Assist in reward and recognition programs.
• Manage all incoming cash that is received by associates at the hotel. Execute the administrative duties of the General Cashier including maintenance of all hotel banks and safes, issuance of new banks and contracts when required. Perform monthly audit of hotel banks and safes. Make daily deposits to local bank.
• Responsible for issuance and reimbursement of Petty Cash to all hotel employees/managers, processing reimbursements and preparing check requests.
• Acts as hotels’ Income Auditor and reviews Daily Report for errors, omissions, transpositions, etc. on a daily basis. Ensure proper posting of all revenues and statistic information. Organize and securely pack past files and code/label for secure storage.
• Responds to all Payment systems credit card chargeback requests and works with FD Manager and/or Restaurant Manager to rectify. Handle/Research all billing inquires/credit card disputes in a timely, efficient manner.
• Monitor year end Accounting/Payroll/HR Assignments. Confidentially deliver all reoccurring accounting reports to Hay Creek accounting resources in a timely manner.
• Administer payroll processing and maintenance of time clock system including; input and removal of employees, monitoring rates and codes, manage PTO processing, and accurate time keeping. Adhere to all payroll policies and procedures and DOL compliance. Responsible for proper storage and security of payroll and personnel files.
• Maintenance of time clock system including entry of new hires, removal of terminations, upkeep of all pay rates, and ensuring all time records are DOL compliant and accurate.
• Administer payroll processing. Independently process manual checks when necessary. Work closely with GM to ensure labor cost efficiencies.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Complimentary Staff Meals Daily
• Weekly payroll schedule
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Spas, Golf Course, and Activities Discounts at any HCH Property
• Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
• Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
• Supportive Culture that is fun and motivating, with open-door policy work environment
• Employee Recognition Program through 'Delight Dollars' appreciation and prizes
• Employee Assistance Program including 24/7 confidential support and KOFE financial education
• Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
• Free Parking

(*for eligible associates classified as benefits eligible)

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions’ finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at www.HayCreekHotels.com

Required Experience:

• 
  2-3 years previous HR experience
• Accounting/bookkeeping exposure
• Payroll experience
• Hospitality setting highly preferred
• Familiar with web-based accounting systems
• Strong Excel skills required. Proven skills in MS Office
• Successful completion of background and/or DMV check.
• Proven communication, leadership and management skills
• Clean work habits with great attention to detail
• Able to furnish a valid driver’s license.
• Ability to multitask and prioritize effectively while maintaining calmness, composure, and hospitality