HR Senior Benefits Specialist Job at Community Bank System, Inc.
Overview:
General Function:
Administers the company’s benefit programs to include health and welfare programs (medical, dental, vision, life insurance, disability, ancillary benefits and retirement plans) staying aware of regulatory changes. Lead various benefit program specialty areas as assigned (i.e. Wellness Program, Health Program, Retirement Program, Service Award Program, etc.).
Benefits Administration
Qualifications:
Skills: Proven experience with benefit plan administration, along with knowledge of regulatory compliance pertaining to health and welfare plans and various retirement plans (ERISA, COBRA, Section 125, PPACA, DOL); exceptional interpersonal skills with the ability to respond effectively to the most sensitive inquiries, situations or complaints; excellent oral and written communication skills and the ability to communicate with all levels of the organization; strong organizational skills, attention to detail and the capability of effective planning and priority setting; ability to function independently in a multi-task environment, as well as part of a team; ability to apply and adapt practices and techniques to meet the needs of the organization’s culture; proficiency with Microsoft Office products, along with experience with HRIS and benefits databases
Experience: Five years or more employee benefit experience required; multi-state benefits administration preferred. Other Job Information:
Physical Requirements:
At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities:
General Function:
Administers the company’s benefit programs to include health and welfare programs (medical, dental, vision, life insurance, disability, ancillary benefits and retirement plans) staying aware of regulatory changes. Lead various benefit program specialty areas as assigned (i.e. Wellness Program, Health Program, Retirement Program, Service Award Program, etc.).
Essential Duties:
Benefits Administration
- Assist in the development, administration, and evaluation of employee benefit programs for the entire organization. This includes proper risk assessment and management of compliance for multi-state benefit platforms.
- Develop and lead various benefit program specialty areas as assigned (i.e. Wellness Program, Health Program, Retirement Program, Service Award Program, etc.). Provide motivation and enthusiasm in participation of the Company’s various health and wellness programs. Responsibilities will include developing programs, keeping them current and relevant over time and evaluating the program’s success.
- Administer employee benefit programs including enrollment, billing, claim resolution, education, and electronic processes. Prepare and distribute written and verbal communication to educate and inform employees of benefit programs. Maintain documents related to benefit programs.
- Develop communication tools to enhance understanding of the company’s benefit package. Design and distribute materials for benefit orientations, open enrollment, etc.
- Lead annual open enrollment period. Install approved new plans or changes to existing plans by preparing announcement materials, plan summary documents, and other media for communication plans to employees.
- Coordinate daily benefit processing including eligibility, enrollments, changes, and terminations. Oversee maintenance of employee benefit files including maintenance of benefits database and updating employee payroll records.
- Gather employee data and oversee the processing of monthly billings and reconciliation process.
- Serve as primary contact for plan vendors and third party administrators, ensuring effective relationships. Coordinate transfer of data to external contacts for services, premiums, and plan administration. Evaluate and revise internal processes to reduce costs and increase efficiencies. Document and maintain administrative procedures for assigned benefit processes.
- Conduct audits of benefit data to ensure accuracy and integrity.
- Handle benefit inquiries and complaints to ensure quick, equitable resolutions with insurance providers and participants to provide proper and complete utilization of benefits.
- Assist management in providing data for renewal, budgets, and utilization.
- Monitor COBRA compliance with third party vendor.
- Assist with administration of retirement plans including the maintenance of documents. Assist with education, audits and fiduciary responsibilities.
- Assists with Mergers and Acquisition planning and integration pertaining to benefit plan administration.
- Leads various HR-related projects as assigned.
- Maintain employee confidence by keeping benefit information confidential.
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion.
General Administration
- Utilize professional judgement in escalating matters pertaining to benefits administration to management as needed.
- Participate in internal and external audits pertaining to the human resources functions.
- Assist with maintaining the HCM database pertaining to benefits.
- Stay abreast of current trends and regulatory issues surrounding benefit plan design and administration.
Ancillary Duties:
As an integral member of the Human Resources Department, this position is responsible to assist the Human Resource department in the achievement of annual goals.
Qualifications:
Education/Training: Bachelor’s degree in Human Resources or related field or equivalent work experience; specialized human resources management education and training; professional designation such as CEBS, CBP, PHR, SPHR, SHRM-CP or SHRM-SCP preferred.
Skills: Proven experience with benefit plan administration, along with knowledge of regulatory compliance pertaining to health and welfare plans and various retirement plans (ERISA, COBRA, Section 125, PPACA, DOL); exceptional interpersonal skills with the ability to respond effectively to the most sensitive inquiries, situations or complaints; excellent oral and written communication skills and the ability to communicate with all levels of the organization; strong organizational skills, attention to detail and the capability of effective planning and priority setting; ability to function independently in a multi-task environment, as well as part of a team; ability to apply and adapt practices and techniques to meet the needs of the organization’s culture; proficiency with Microsoft Office products, along with experience with HRIS and benefits databases
Experience: Five years or more employee benefit experience required; multi-state benefits administration preferred.
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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