Virginia Supportive Housing is seeking a Full Time Housing Case Manager to serve our Richmond, VA area.

A career at Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don’t know they need it. We don’t give up.

We embody our values: Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at VSH is for you.

The Housing Case Manager assists Veterans in VSH’s Supportive Services for Veteran Families (SSVF) program in the Richmond area Continuum of Care (CoC) with securing and maintaining permanent housing utilizing a Housing First approach. The Housing Case Manager provides direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life. Duties include oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency.

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Primary Duties:

• Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
• Complete a thorough housing barrier assessment, budget and action plan for each program participant.
• Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
• Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
• Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
• Assist participants with zero or low income and a challenging criminal and credit history in locating and securing permanent housing.
• Calculate housing affordability and conduct habitability and lead-based paint inspections.
• Enter and exit participants in HCIS as appropriate and in compliance with HUD guidelines.
• Coordinate and submit financial assistance payment requisitions.
• Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.
• Collaborate with landlords and participants when there is a housing related issue.
• Maintain up to date information on property contact information and application processes and following up with HQS and/or Habitability Inspection reports.
• Other duties as assigned.

Qualifications:

· Bachelor’s degree in human services, with at least one year of experience working with low-income and/or homeless adults

· HQS inspection certification or ability to earn within three months of employment is required

· Knowledge of case management and Fair Housing laws and landlord/tenant law is required

· Good interpersonal skills

· Effective oral and written communication skills

· Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines

· Computer skills, with working knowledge of the primary Microsoft Office programs

· Valid VA Driver’s license; must have a vehicle available for use

· Ability to successfully pass VSH insurance review

· Ability to successfully pass a background check and other pre-employment screening

· Experience with HUD VASH vouchers preferred

· Knowledge of the Veterans Service System as well as the military culture strongly preferred

Physical and Sensory Requirements:

Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to drive a vehicle and travel, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively

Application Instructions: Please reply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “SSVF HCM” in the subject line. No phone calls, please.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We follow CDC guidelines to keep our teammates, clients and community safe.

Education:

• Bachelor's (Required)

Experience:

• Low income/homeless adult: 1 year (Preferred)
• Fair housing/landlord tenant law: 1 year (Required)
• Case management: 1 year (Required)
• Veterans service system: 1 year (Preferred)
• HUD VASH: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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