Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Referral Bonus: Refer a friend, receive $100 at 30 days and $400 at 90 days of employment

Take pride in your Housekeeping team’s work by taking charge and perfecting the final presentation of our guest rooms, public and back-of-house areas. As a Housekeeping Supervisor, you inspect guestrooms and public areas to ensure Grand Geneva is clean and makes a good impression on our guests every day! Prior hotel experience preferred.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values its people ✨

Grand Perks:

• Hotel room discounts as low as $49 per night

• Free meals every shift made by our talented culinary team

• Paid time off

• Golf, Ski, Restaurant & Spa discounts

• WELL Spa Gym membership for $16 per paycheck

• Advancement opportunities across the property and US

• Friendly work atmosphere- Negativity & drama are not welcome here

• Holiday, jury duty, & bereavement pay

• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Visually inspect and verify all discrepancy rooms on report.
• Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Correct room status as needed.
• Monitor performance and productivity of room attendants, public area attendants, and house persons.
• Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort & Spa's high standards of quality.
• Ensure all jobs are completed within the shift and control expenses by monitoring productivity.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc.
• Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
• Upon inspection of rooms, make certain all VIP’s and Housekeeping supplies are in place.
• Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards.
• Report all maintenance deficiencies in guestrooms and corridors via work orders.
• Report all maintenance issues that need immediate attention
• Expedite special guest requests, such as extra towels, blankets or pillows.
• Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department.
• Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department
• Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained.
• Assures all cleaning supplies and amenities caddies are stocked and ready for next shift.
• Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department
• Respond to guest questions
• Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations.

The Qualifications:

• Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
• Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
• Must have excellent working knowledge of Microsoft applications and solid understanding of Property Management Systems.
• Ability to read and write Basic English in order to complete forms such as a room status report.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritized work, and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: Housekeeping Manager

Exemption Status: Non-Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.