Salary: $50,000 - $60,000 a year

Job Type: Full-time (40-60 hrs./wk. based on season)

Qualifications

• A commitment to operational goals balanced with a passion for building a team.
• Ability to train technical skills balanced with a willingness to grow team members in all stages of their careers.
• A heart for people blended with a passion for processes and consistency.
• Ability to analyze processes for efficiency improvement complimented with an eye for quality standards.
• A commitment to policy executed through kindness.
• Clear confidence balanced with humility.
• Experience: 2 years of management required
• High school or equivalent (Preferred)

Who We Are:

The culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a pride in our work. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are an East Tennessee family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can.

To us, our community is personal!

We are seeking people that enjoy being part of a team and of a community. Specifically, we are looking for people who are passionate about making a real difference in our guests’ experience.

Benefits:

· Years of Service Getaway (receive a company paid vacation after a year of service)

· 401k with 4% company match

· Health, dental, and vision insurance for $12 per week

· Paid Time Off

· Professional Growth Opportunites

· Tuition Reimbursement

· Employee Discounts

Job Summary

Our water park properties were ranked #12th & #24th best water park resorts in the nation!

Are you an experienced professional who is excited to put your fingerprint on a fast-moving, high-growth organization? We have a well-trained team of professionals who are seeking a leader to bring them to the next level. Do you prefer to achieve corporate goals by addressing both processes and the professional development of your team members? Can you operate in a structured environment but maintain the flexibility to accommodate the people-side of your team? Can you both appreciate standard operating procedures as well as challenge the status quo? Can you balance the commitment to operational efficiency goals without compromising your commitment to quality? Regardless of your industry background (healthcare, restaurant, retail), Smoky Mountain Resorts is an outstanding way to showcase your team building and operational skills.

The Director of Housekeeping is responsible for the operations of the Housekeeping and Grounds keeping departments. This includes achieving customer experience scores, meeting budget guidelines, creating process improvements, and building teams through employee evaluations and coaching. A star candidate will also embrace some training assignments, inventory management, and special projects as needed.

Responsibilities

· Maintain a culture of legendary service and hospitality among all staff.

· Ensure effective management of the housekeeping department by honoring and promoting all corporate values (excellence, dependability, respect), policies, and procedures.

· Maintain our reputation for service excellence by promptly and effectively responding staff and guest related challenges and opportunities.

· Work through staff to maintain excellence in cleanliness standards in all guest rooms.

· Manage (assessing and ordering) housekeeping & janitorial inventory to ensure maximum efficiency and quality standards.

· Ensure that all room inspection cleanliness and timeliness goals are met by all housekeepers through leadership, management, coaching, and engaging team members.

· Prepare and conduct regular and meaningful performance reviews in such a manner that promotes open two-way communication.

· Promote excellence by ensuring team member development objectives are developed and met.

· Inspect guest rooms regularly and consistently among all employees.

· Facilitate the fixing of all maintenance related problems in guest rooms.

· Manage and measure all housekeeping goals related to labor and room cost.

· Manage housekeeping work schedule to ensure sufficient resources according to property needs following company guidelines.

· Actively learn industry trends and serve as a knowledge-resource for Sevier County including events and trends.

· Work with local health department and other state or local agencies to maintain compliance.

· Arrange and manage weekly and quarterly projects as needed.

· Complete Weekly and Monthly reports and paperwork as assigned.

Job Specifications

Education:

· High school diploma or equivalent required.

Experience:

· 2-5 years of management experience directly supervising 15-25 team members.

· Hospitality, restaurant, healthcare, or retail experience preferred.

Knowledge, Skills and Abilities:

· Effective verbal and written communications skills.

· Basic computer skills (such as Excel, Word).

· Effective time management, self-management, and project management skills.

· Superior problem solving and customer relations skills.

· Ability to consistently observe, measure, and inspect rooms, common areas, and grounds in all aspects.

· Ability to foster a work environment achieving excellence, dependability, and respect.

· Willingness and ability to analyze, research, and report property operational information.

Physical Requirements

· Stand and walk for the majority of the work day.

· Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.

· Climb 3-5 flights of stairs multiple times per day.

· Lift 40-50 pounds

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Application Question(s):

• Are you able to work on Sundays?

Education:

• High school or equivalent (Preferred)

Experience:

• Housekeeping management: 2 years (Required)

Work Location: One location

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