Housekeeping Coordinator

Summary of Position

The Housekeeping Coordinator position is responsible for providing office coverage and clerical support to the Housekeeping Department at all times; monitoring property management systems, updating room statuses and providing other administrative duties. Make sure all office phones are answered professionally at all times, and the appropriate follow-up to all calls is expedited immediately. This basic function also revolves around direct interaction with room attendant assignments and the cleaning and updating of said assignments. Coordinator is responsible for being the main point of contact for the department. Coordinator must be able to communicate with internal housekeeping department associates and effectively communicate with other departments, such as engineering, security, IT, front desk etc.

Roles and Responsibilities

Job duties include, although are not limited to:

• Ensure that each associate properly signs out their Equipment each day to ensure accountability and efficiency.
• Coordinator is responsible for making the daily assignments for all attendants (AM and PM)
• Coordinator must respect designated sections for all attendants.
• Coordinator must be transparent and ethical when giving an attendant their assignment for the day. Making sure the assignment is fair and reasonable.
• Coordinator is responsible for all housekeeping tickets that come through HotSOS. Coordinator must ensure all calls are logged properly and dispatched immediately. They are also responsible for making sure that all guest calls are completed within the appropriate time frame.
• Coordinator is responsible for monitoring all rooms with arrivals blocked behind.
• Coordinator is responsible for balancing stayover services while keeping in line with arrival times.
• Coordinator is responsible for prioritizing all arrival rooms for cleaning and inspecting.
• Coordinator is responsible for informing the manager of any delays or rooms that will require any extra work or time (long stays, damaged rooms, engineering issues, carpet stains etc.)
• Must be polite at all times when speaking to the guest using proper verbiage and an appropriate tone. Closing interaction must be polite and offer further assistance if needed
• Assist with operation, such as performing other job responsibilities
• Follow all Hotels and Departmental standards and procedures.
• Ensure all associates wear all PPE (Personal Protective Equipment) such as gloves, facial mask, and goggles (goggles will be provided by request)
• Routine thorough cleaning and disinfecting of radios and devices.
• Reporting defects in rooms. Report any maintenance issues that are reported by Supervisors, Managers or attendants. They will direct this to Engineering to take care of and will follow up once completed.
• To report to the Housekeeping Managers any suspicious persons or situations.
• Making sure attendants are on time to the scheduled services.
• To assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department.
• Reporting to superior prior to any overtime accrual.
• Promoting a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and being comfortable responding to and carrying out specific guest needs and requests.
• Ensuring the confidentiality and security of all guestrooms.
• Performing additional duties as assigned that may be outside the normal scope of duties based on business needs.

QUALIFICATIONS:

Qualifications Required:

• Ability to communicate clearly and speak, read, write and understand English
• Minimum of two years experience in customer service
• Prior hospitality experience preferred

How you Demonstrate your Talent

• Go the EXTRA mile in our efforts
• Be RESPECTFUL to our guests and colleagues
• Deliver service in a CARING fashion
• Be OUTSTANDING
• Be genuine and sincere with the guest and colleagues