Housekeeper - SpringHill Suites Huntersville ($18/hour avg + $ Incentives) Job at Hotel Ventures, Inc.
Job description
Department – Housekeeping
Reports to – Head Housekeeping Inspector & General Manager
Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in – or get that last bit of work done. ___________________________________________________________________________________
Day to Day
You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests
Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
Keep your supervisor updated on room service progress and alert them to any repairs needed
Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed
Be organised - keep on top of supplies and amenities and always try to minimise waste
Reunite items with owners – and log any lost and found property
Look smart – wear your uniform with pride
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
May regularly assist with deep cleaning projects
May have turndown duties
May assist with other duties as assigned
Skills & Qualifications
It’s a physical role and you’ll be on your feet most of the day, so fitness is important
Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
You’ll might need to bend and kneel to complete some activities
Literacy skills - reading, writing and basic math skills
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays
Success Factors
Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Compensation Details:
- Pay: $18 - 19/hr, calculated on per room basis of $9/per room (avg. housekeeper can complete 2.2 rooms per hour)
- Bonus: Additional .50 cent bonus per room paid out every 8 weeks for every room cleaned during the 8 week period (associate must have zero call-offs and zero write-ups during this time or they forfeit the opportunity to earn the additional .50 cent per room bonus).
Job Type: Full-time
COVID-19 considerations:
Following all local health, government and Marriott guidelines.
Work Location: One location
Work Remotely: No
Job Types: Full-time, Part-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus pay
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