House Manager Job at Oregon Shakespeare Festival
Position Overview:
- All OSF employees are expected to understand and embrace our mission statement, in particular, how it is reflected in our commitment to respect and represent diverse ideas, races, genders, sexualities, abilities, cultures, religions, and traditions- on stage and off. OSF company members work in a manner that is consistent with this commitment and work to interrupt behaviors that hinder our diversity and inclusion efforts.
- Assist in implementing the policies, practices and procedures as established by the Audience Services manager.
Principal Duties and Responsibilities (Essential Functions**):
- Attends Equity, Diversity, and Inclusion, (ED&I) sexual harassment, and any other anti-bias training and workshops as scheduled by the institution.
- Model and support the mission and values.
- Manages house personnel, assigns duties as needed, and applies discipline process for attendance, dress code, and work performance.
- Manages Volunteers and assigns duties.
- Inspects all areas of the house prior to opening to assure they are in a state of readiness.
- Observes audience in anticipation of help needed or problems evolving.
- Coordinates with Stage manager for the smooth and timely opening of shows and intermissions.
- Resolves ticket and seating issues.
- Conducts stage announcements for show delays and/or cancellations.
- Opens and secure house at appropriate times.
- Oversees all front of house operations during scheduled shift.
- Understands and follows emergency procedures.
- Assist Patrons with disabilities also assist all patrons in case of illness or accidents.
- Understands and follows OSF policies and current events.
- Demonstrates a commitment to excellence.
- Actively participates in team building and toward creating a work environment of welcome, support and equal respect so the team can work at the peak of energy, ability, and inspiration.
Duties and Responsibilities:
- Stores lost and found articles in appropriate location on a daily bases.
- Provides written accident reports for any incident that might have happened during the shift.
- Write work request for any non-functioning equipment that pertains to the Theatres.
- Able to conduct announcements from stage for delay/cancellations when required.
- Performs other duties assigned by Audience Services Manager.
Supervision Received: Audience Services Manager
Supervision Exercised: Usher Team, Volunteer Staff, Access Services Caption Operators and Audio Describers, Bartenders and Concessions Staff
Minimum Qualifications & Skills:
Work Experience: Prior management experience, theatre ushering experience, and familiarity with OSF mission and values; OLCC training and valid permit; CPR and first aid training, Customer service experience, discipline and discharge experience
Qualifications/skills: Able to manage a large group of employees, good communication skills, customer service skills, able to provide CPR and first aid when required, ability to use and operate AED equipment, able to create and maintain friendly work atmosphere, exceptional employee relations, able to solve employee conflicts in a timely manner.
Physical Ability: Ability to access all areas of the theatres quickly. Ability to lift up to 40 pounds. Ability to stay standing for long periods.
OSF requires that all employees working on-site and for whom the COVID-19 vaccine is authorized to be vaccinated against COVID-19. OSF will require proof of an approved COVID-19 vaccination before starting work on site. OSF will consider reasonable accommodations for individuals with a valid medical or religious exemption from receiving the COVID-19 vaccine
Other Skills, Ability and/or Knowledge: Ability to remain calm and helpful; ability to make quick decisions and problem solving with the safety and happiness of the patrons in mind as well as the integrity of the performance; Ability to work late and irregular hours. Ability to maintain a positive work atmosphere by communicating and behaving in a professional manner.
Minimum Position Requirements: GED or equivalent, 2 years management experience, 3 years customer service experience, 1 year food and beverage experience.
Hours Requirements: Must be able to work evenings and weekends
Preferred Qualifications & Skills: 5 + years management experience, 5+ years customer service, 3 years employee training experience, 3 years EDI experience, 3 years CPR training, 3 years AED training,
Pay range: $23.01/hourly
OSF is proud to be an equal opportunity employer. We have a clear vision to be the place where a diverse mix of talented people (women, non-gender-binary/trans individuals, BIPOC -Black, Indigenous, and People of Color- communities, and people with disabilities) are STRONGLY encouraged to apply to our positions, and they stay and be supported in the organization.
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