House Attendant/Driver Job at Courtyard Chicago Arlington Heights
Courtyard Chicago Arlington Heights Arlington Heights, IL 60005
Job Summary:
Primary responsibilities include: driving guests to designated locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests and accommodate guests during their stay in an attentive courteous and efficient manner.
The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific). Responsibilities:
RESPONSIBILITIES:
Property Details:
6:00pm - 2:00am shift (HOURS CAN VARY)
Primary responsibilities include: driving guests to designated locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests and accommodate guests during their stay in an attentive courteous and efficient manner.
The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific).
QUALIFICATIONS:
High School diploma or equivalent required and/or experience in a hotel or a related field preferred.- Must have a valid driver's license for the applicable state.
- Minimum of one year driving experience
- Must have an acceptable MVR (Motor Vehicle Driving Record)
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly service oriented manner.- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Greet guests' in a pleasant manner.
- Load and unload luggage carts.
- Load and unload van with luggage.
- Escort guests to rooms upon request.
- Check/store luggage for arrivals and departures using luggage tags.
- Open and close cab doors for arriving and departing guests.
- Deliver messages to meeting rooms.
- Maintain current listing of local and area attractions special events and activities.
- Maintain list of local transportation guides churches sport arenas etc.
- Provide information maps and directions as required.
- Ensure lobby reader board is correct.
- Maintain cleanliness of motor entrance front door and lobby area.
- Deliver flowers packages and messages to guest rooms.
- Complete room changes.
- Maintain cleanliness of van interior and exterior.
- Drive van as per scheduled runs.
- Answer console to assist guest services agents.
- Show guest rooms and suites as needed and emphasize company amenities.
- Other duties as required.
- Clean/Buff floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed according to hotel standards.
- Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
- Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner.
- Practice safe work habits to ensure safety to guests fellow associates and self.
- Handle items for "Lost and Found" according to Aimbridge Hospitality standards.
- At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office.
- Complete daily assignment check list and submit to supervisor at the end of the day.
- Perform other tasks/jobs as assigned by the supervisor or manager.
Property Details:
Our Arlington Heights hotel near O'Hare Airport offers easy access to Schaumburg, Elk Grove and Chicago with the Arlington Heights Metra station. Within the local area, guests can enjoy a day at the races at Arlington Park, indulge in some retail therapy at Woodfield Mall, or explore the nearby Mitsuwa Market.
After a busy day, guests can step into relaxation in our spacious rooms featuring plush mattresses, crisp linens, and free Wi-Fi. They can grab a bite at our Bistro with breakfast sandwiches and Starbucks® in the morning or tantalizing dinner items and signature cocktails in the evening. If an event brings travelers into town, guests can count on our versatile venue spaces to satisfy the needs of their business meeting or social gathering.
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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