Are you looking to change youth lives?

At Firefly Children & Family Alliance you can make a difference.

We value our employees and provide a positive, fulfilling culture which allows new full-time employees to make a difference. Full-time employment comes with a benefit program that includes a student loan repayment, tuition reimbursement, medical, dental, and health insurance and PTO and paid holidays.

As a Child Care Development Fund Hotline Specialist, you will have the following job responsibilities:

Hotline Responsibilities (70%)

• Answer multiple calls and respond to messages/send appointment letters within a 24 hour time period
• Schedule and re-schedule appointments for childcare voucher specialists
• Correctly enter information into the voucher system databases
• Access multiple databases simultaneously (Scheduling Systems, Access Hotline, and AIS) while speaking with clients
• Cooperatively work with other site locations in an integrated support team to identify and connect client with appropriate resources.
• Provide back up assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
• Any other responsibilities deemed necessary by the supervisor

Childcare Voucher Eligibility/Recertification Support (30%)

• Assist families applying for childcare assistance through interviews and document collection to determine eligibility
• Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
• Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
• Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
• Communicate with parents and child care providers

Job Requirements:

• High School Diploma or GED required
• Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
• Patient and punctual
• Valid driver's license with valid insurance and no more than 6 points on driving record

Our ideal Hotline Specialist would accomplish their responsibilities while displaying the following important behavioral competencies:

• Deliberate Consistency – Maintain a steady pace of work and respond to multiple work demands throughout each day.
• Quality Expert – Display diligence for precise and correct documentation for successful childcare assistance programs.
• Straightforward Service– Response to customer needs and questions using detailed standards of childcare voucher and assistance procedures.

At Firefly Children and Family Alliance, we are committed to advancing diversity, equity, and inclusion. Therefore, we encourage persons who represent the diverse identities and lived experiences of the clients and communities we serve to apply.

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.