Classification

Exempt

Pay Range

55k-60k Annual Salary

Reports to:

General Manager

Job Description

The executive housekeeper manages the performance of housekeeping staff and ensures that the facility is clean and sanitized for all guests.

Essential functions of Complex Executive Housekeeper:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the highest standard of cleanliness and upkeep of guest rooms and public areas.
• Ensures all operational safety procedures are properly followed.
• Direct daily activities, plan and assign work ensuring adequate staffing needs.
• Develop team and improve their performance through coaching and feedback and create performance and development goals for colleagues.
• Recognize good performance.
• Train and coach employees in laundry, housekeeping, and lobby housekeeping.
• Implements and enforces The ABC’s of Housekeeping.
• Manages customer housekeeping problems.
• Inspects and approves staff work performance routinely.
• Demonstrates leadership and training to staff.
• Develops and trains staff on policy and standard procedures.
• Order cleaning materials maintaining budget approved by the General Manager.
• Communicates effectively with all hotel staff.
• Carries out special requests from guests, VIPs, repeat visitors, and club members.
• Help guests with their questions and complaints to achieve complete guest satisfaction.
• Educate and train team members in compliance with federal, state, and local laws and safety regulations.
• May assist with deep cleaning projects and or assist housekeeping staff during high volume periods.
• Implementing cost-saving initiatives to maximize productivity and minimize operating costs.
• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
• Maintain lost and found log
• Identify and focus on departmental priorities to maximize associate effectiveness and engagement.
• Develop talent in a multi-cultural working environment.
• Ad-hoc duties

Additional Functions

In addition to the core job requirements, skill sets, and work-related experience the Executive Chef must illustrate the ability and drive to:

• Approach each guest interaction with the mindset of exceeding guest expectations.
• Embrace the company culture personifying it in daily interactions with guests and talent alike.
• Help create an energized hospitality experience through friendly and personalized service.
• Be a self-starter always motivated to be their best.
• Take pride in the overall look and feel of the hotel and restaurants assuring cleanliness and conditions are always at their peak.
• Contribute to a fun, energized, and comfortable working environment as an active member of the THM team.
• Drive product quality and guest satisfaction consistently operating as if they “own it”.
• Anticipate customer needs with the ability to change goals and direction quickly.
• An outgoing, energetic personality with excellent communication skills

Requirements

• Degree in Hospitality of related field
• Minimum 5 years in a similar management position.
• 10+ years of housekeeping experience.
• Strong training, organizational, multi-tasking and operational skills.
• Excellent communication skills.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Must possess the basic computational ability.
• Must possess basic computer skills.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per the specific uniform program.

Position Type/Expected Hours of Work

This is a full-time position; the schedule is based on business needs. Some holidays, weekends, and night shifts may be scheduled for work.

Physical demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4-hours in length.
• Must be able to lift up to 75-lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250-lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Work Authorization/Security Clearance

Provide proper information / documentation

AAP/EEO Statement
TM Hospitality is an equal opportunity employer. THM does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.