Who We Are:

The culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a commitment to excellence. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are an East Tennessee family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can.

To us, our community is personal!

We are seeking people that enjoy being part of a team and of a community. Specifically, we are looking for people who are passionate about making a real difference in our guests’ experience.

Our Culture:

We are a hard-working, well-paying, fun-loving, passionate group of characters. Our associates love the high level responsibility work that is entrusted to them and challenges them to master their given profession. Our housekeepers don’t just clean rooms, they control the reputation of our properties! They are loved and respected! Our front desk associates are excellent multi-taskers who thrive on the challenges of a full hotel of adventurous guests. Our Managers on Duty and Rooms Division Managers enjoy real responsibility and learn to run their areas efficiently and effectively. Our General Managers are truly General Managers, not in title only. They make key strategic decisions and set the tone for our properties. All manager level and associate level employees are not just expected to do work, but also shape the culture and best practices of our fast-growing set of hotels! To enable them, we offer training on the technical aspects of each job, the company processes and procedures, and leadership.

Benefits:

· Years of Service Getaway (receive a company paid vacation after a year of service)

· 401k with 4% company match

· Health, dental, and vision insurance for $12 per week

· Paid Time Off

· Professional Development Assistance

· Tuition Reimbursement

· Employee Discounts

Job Summary

Our water park properties were ranked #12th & #24th best water park resorts in the nation!

The General Manager is responsible for the operations of the property in its entirety. This includes following and enforcing all company policies and procedures in accordance with all property manuals, employee evaluations, counseling, coaching, recruiting, training, following budget guidelines for expenses and labor, and achieving revenue goals. This position also performs various tasks relating to marketing, budgeting, rate management, and other duties as assigned.

RESPONSIBILITIES

· Complete Weekly and Monthly reports and paperwork as assigned.

· To ensure efficient management of all departments of the resort by enforcing all policies and procedures.

· To respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.

· To carryout regular and meaningful performance reviews in such a manner that promotes open two way communication.

· Ensure all safety policies and procedures are strictly adhered to.

· To ensure that all revenue targets and goals are met by all departments.

· To carryout and measure training objectives in each department.

· To be aware of industry trends and knowledgeable of the area including events and trends.

· To maintain a culture of legendary service and hospitality among all staff.

· To maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, back of house areas, and guest rooms.

· To address employee related items and issues promptly and professionally in a manner that is consistent with core values.

· To work with local health department, fire inspector, and other state or local agencies to maintain compliance at property.

· Recruit and employ following all federal labor laws as well as company policies for recruiting and employment.

JOB SPECIFICATIONS

Education:

· High school diploma or equivalent required.

Experience:

· 2-5 years of management experience directly supervising 20-30 team members.

· Hospitality experience preferred.

Knowledge, Skills and Abilities:

· Effective verbal and written communications skills.

· Basic skills in computer operating systems, excel, word, and PowerPoint.

· Must be able to plan, prioritize, and implement projects and work assignments within designated time frames.

· Effective time management skills and self management skills.

· Must have superior problem solving and customer relations skills.

· Ability to consistently observe, measure, and inspect property in all aspects.

· Ability to foster a work environment encouraging growth for both business and team.

· Must be able to research and compile complex reports and accurate information relating to the operation of the property.

· Ability to be added to company vehicle insurance policy and ability to drive a company vehicle for projects.

PHYSICAL REQUIREMENTS

· Stand and walk for the majority of the work day.

· Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.

· Climb 3-5 flights of stairs, sometimes multiple times per day.

· Lift 40-50 pounds

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• Pigeon Forge, TN 37863: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Management: 2 years (Required)
• Hospitality: 1 year (Preferred)

Work Location: One location

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