Comfort Inn and Suites 3189 Route 940 Mount Pocono, PA 18344

Are you tired of your current job? We offer stability, positivity environment, the opportunity to help others, and the ability to grow within our organization. We offer a schedule to meet your needs. This is the job for the right person.

SUMMARY OF ROLE:

The front desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently and make sure they have all that they need for a great stay.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:

• Welcome guests in a friendly, prompt and professional manner
• Check guests in, issue room keys, provide information on hotel services and amenities and information on the surrounding area and events
• Ensure that required identification and payment information is taken from guests at check-in
• Answer phones in a prompt and courteous manner
• Respond efficiently to guest complaints special requests and take immediate action to ensure guest satisfaction
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Check guests out, including resolving any late, incorrect, or disputed charges
• Accurately process daily cash and credit card transactions using established procedures
• Communicate status of all rooms to department heads via prescribed reporting procedures
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Additional duties and responsibilities as assigned by management

KNOWLEDGE, SKILLS & ABILITIES

• Hotel/motel experience is preferred
• Accuracy and speed for executing assigned tasks and job responsibilities
• Strong customer services skills essential when interacting with guests
• Ability to exercise sound judgment and self-control
• Basic math skills are used frequently when handling cash or credit cards
• Ability to prioritize responsibilities and be self-sufficient in periods of reduced occupancy
• Basic computer skills to operate various property management and reservations systems
• Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication
• Must demonstrate enthusiasm, trustworthiness, personal integrity, and honesty
• Must be detailed oriented and have the ability to multi-task and meet job responsibilities in a fast-paced environment

• Demonstrated ability to operate safely in the workplace

QUALIFICATIONS

• High school diploma or equivalent is required
• Ability to work a variety of days, including nights, weekends, and holidays
• Ability to read, write, speak and understand English

PHYSICAL REQUIREMENTS include but are not limited to:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to occasionally lift & carry items up to 20 pounds
• Able to hear and speak to employees and guests in person and/or by phone
• Able to bend, stoop, climb, stretch to reach, push, stand for long periods of time, sit, kneel and twist
• Able to see and read on computer screen and paper
• Able to use hands and fingers to operate equipment such as a telephone, computer, amenities, etc.
• Ability to work in a constant state of alertness and safe manner

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Schedule:

• Day shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)

Work Location: One location

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