Summary

Holiday Inn Express in Shelbyville, KY is looking for a 2nd shift Front Desk Attendant to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Front Desk Attendant responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

We are one of the best servicing hotels in the Shelbyville, KY area. We offer a great work environment, and we have developed a company culture that encourages our employees to grow their careers with us.

Full Job Description

As a Front Desk Attendant, you must be a friendly face to see when our guest first arrives. There are task that need to be completed to make sure that our guest feel welcome and enjoy their stay. This role needs someone who has excellent customer service skills and is great with verbal communication.

Responsibilities

· Perform all check-in and check-out tasks.

· Manage online and phone reservations.

· Inform customers about payment methods and verify their credit card data.

· Register guests collecting necessary information (like contact details and exact dates of their stay).

· Welcome guests upon their arrival and assign rooms.

· Provide information about our hotel, available rooms, rates, and amenities.

· Respond to clients’ complaints in a timely and professional manner.

· Liaise with our housekeeping staff to ensure all rooms are clean and fully furnished to accommodate guests’ needs.

· Maintain updated records of bookings and payments.

Requirements

· Great customer service skills.

· Hospitality experience, preferably in the same role.

· Detail oriented.

· Organizational skills.

· Computer skills.

Education: High School Diploma or equivalent experience in similar role.

Job Types: Full-time, Part-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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