Responsibilities:

• Handle in-house L1/L2 in coordination with onsite desktop support administrator.
• Provides routine hardware support for in-house computers, telephone systems, and other communication IT equipment
• Manages day-to-day project activities
• Manages project scope, goals, and deliverables
• Estimates the resources and participants needed to achieve project goals
• Develops, maintains, and manages project plans and associated communications
• Proactively manages changes in project scope, identifies potential issues, and devises contingency and mitigation. Tracks project milestones and deliverables.
• Develops and prepares project status reports and corresponding presentations, analyzes their results, troubleshoots problem areas, and makes corresponding recommendations
• Follows up with team members to ensure timely completion of deliverables. (Important) Keeps pace with emerging project management trends and best practices
• Performs additional responsibilities as assigned

Technical Experience:

• Prepare and process documentation for the resolution of IT incidents
• Work with 3rd party resources
• Install and configure PCs, servers, printers, network/ telecom equipment
• Manage onsite telecom cabling and cabling terminations
• Ability to determine whether a particular problem is caused by hardware, operating systems, software, application programs, or network failures

Required Technical Proficiencies:

• Working knowledge of hospitality infrastructure technology
• Working knowledge of all hardware, hardware build, configuration, compatibility, upgrades, diagnostics, and troubleshooting of server and desktop-based systems, including security methodologies
• Working knowledge of troubleshooting capabilities of the operating systems and OS modifications

• Working knowledge of computer security best practices
• Working knowledge of networking/distributed computing environment concepts

• Overall knowledge of the computing environment at large, e.g., typical uses and user populations of operating systems, communications protocols, hardware platforms
• Experience with Hospitality Systems, Including Opera, Micros, Room Keys, HSIA, digital signage, etc.
• Experience with the following manufacturers networking equipment, including HP, Cisco, SonicWALL, Ruckus
• Experience with WAN/LAN Network Engineering and Operations

Requirements:

• Read, write, speak and understand English fluently
• Excellent communication skills, with an emphasis on verbal and written communication and the ability to communicate across all levels of the organization
• Ability to work independently with minimal supervision
• Ability to multi-task and stay organized
• Ability to work in a fast pace environment
• Ability to meet deadlines
• Ability to use standard computing tools: Word processor, spreadsheet, browser, email, and file compression software
• Ability to work flexible days/hours - some on-call duty based on business demands

Advanced certifications Preferred:

• Certified Hospitality Technology Professional (CHTP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Systems Engineer (MCSE)