Purpose:

Implements the volunteer program throughout the designated service area, and recruits, directs, and educates volunteers. Responsible for assisting in designing and implementing new programs.

Responsibilities:

• Identifies, recruits and educates new volunteers. Schedules and facilitates training sessions.
• Assigns volunteers to meet the needs of patients/families, facilities or the office setting.
• Participates in the design of new volunteer programs and implements once developed.
• Attends and participates in interdisciplinary group meetings per the direction of the team, identifying patients who may benefit from volunteer services.
• Actively participates in team meetings, committees and quality improvement planning and processes.
• Holds quarterly education sessions for volunteers.
• Provides support, guidance and recognition to current volunteers.
• Actively seeks opportunities in the community to educate on the volunteer program.
• Documents accurate and ongoing patient information, with in the patient medical record. All documentation is complete according to organizational, and professional standards. All documentation is completed as it occurs.
• Assists patients, family members and all contacts according to the general performance standards, demonstrating organizational values with all interactions.

Qualifications:

• Bachelor’s degree in related field or 3 years equivalent work experience
• Volunteer Management Specialist Certificate preferred
• Strong keyboarding skills and computer skills with the ability to learn work-related software
• Ability to plan, organize and utilize teaching principles in working with families, patients and other community organizations
• Ability to use administrative skills and to supervise and coordinate services
• Ability to work independently and exercise independent judgment
• Ability to develop relationships with other employees, patients/families, volunteers and within the community
• Sensitive to the needs of terminally ill patients and families and one’s own feelings about dying and death
• Ability to communicate effectively, verbally, in writing and in public
• Mandatory Reporter of Child and Dependent Adult abuse training certification (within 30 days of hire)
• Must have valid driver's license, auto liability insurance and reliable transportation if driving is required
• Successful completion of pre-employment physical, drug screen, 2-step TB test and background check

Working Conditions:

• Physical requirements: Sedentary work exerting up to 10 pounds occasionally, and/or a small amount of force frequently to move objects, including the human body
• Physical activities: bending, stooping, squatting, kneeling, fingering and gripping and reaching
• Environment: Patients’ homes or cubicle space at designated location; Environment may vary
• Travel: Required between locations
• Time: Work hours based on patient-driven census model

These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be all-inclusive. You may be required to perform other duties to meet the on-going needs of the organization.

EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or on the basis of age or physical or mental disability unrelated to ability to perform the work required.