Answer Help Line

• Answer help line within 3 rings and complete telephone assessment on all abuse calls.
• Review completed telephone assessments since your last shift.
• Consult with supervisor to determine eligibility.
• Check databases for caller’s prior contact.
• Educate callers regarding domestic violence and safety planning.
• Inform eligible callers of maximum clothing and Hot Box requirements.
• Provide information and referrals for callers in the Safeplace catchment area.
• Provide referrals for callers outside of Safeplace catchment area.
• Provide information and referrals for non-abuse calls.
• Take messages for residents and post in their mailbox.
• Complete telephone log entry immediately after each call.

Admit and Discharge Clients

• Complete admission paperwork at intake, if possible. However, if client is incapable of finishing all paperwork at intake, complete only the required fields before orientation to shelter.
• With client’s permission, take picture of client once paperwork is complete.
• Review information in Welcome Folder with new admissions.
• Assign new resident to bedroom and issue key for that room.
• Assign new resident a medication locker (make sure no one else is assigned to the same locker).
• Give resident a Welcome Bag, Welcome Folder, as well as towels and washcloths for the family.
• Provide escorted orientation to facility including fire escape routes, bedroom and bathroom assignments, laundry rooms, and the kitchen following completion of admission paperwork.
• Add new residents and children to bed charts.
• Add new resident and entrance date to the Numbers Book.
• When a resident exits, ensure profiles are completed, discharge forms are filled out and signed, and room key is returned.

Monitor Residential Occupancy

• Check Good Housekeeping Notes daily for anticipated admissions or discharges.
• Honor resident requests for locker keys; replace keys in designated space.
• Monitor compliance with living agreement.
• Check bed charts for available space, and update as needed.
• Check resident authorization/release forms before calling a resident to the telephone.
• Conduct head count for residents’ physical presence in the facility.
• Monitor sign-out sheet and document residents who are 2 hours late for expected.
• According to the resident’s direction, follow protocol for contacting resident and/or law enforcement due to lateness.
• Report findings to Shelter Coordinator.

Ensure Security and Safety

• At the beginning of your shift, check Bed Charts, Good Housekeeping Notes, and with other staff members for status of current security alerts.
• Keep doors locked at all times.
• Observe monitors and open doors electronically upon approved request.
• Manually open and/or close entry and exit gates if there is a malfunction.
• Contact and request additional patrol from police when security alerts are issued or necessary.

Documentation

• Complete telephone logs in its entirely on a daily basis.
• Complete admission paperwork completely if client is capable; if not, complete required fields before orientation.
• Create summary sheet of household concerns to include expectation of new client, exit of current client, safety concerns, and disharmony within the clients; include information regarding incomplete paperwork.
• Verbally inform next shift of any incomplete paperwork on clients.
• Enter helpline calls into database by end of shift.

Pursue professional development and training opportunities

ACADV Staff Development, Other job related workshops as needed

Resource Library, Supervisor

• Attend staff development training as requested by supervisor.
• Attend Victim Service Coordination meetings.
• Watch a minimum of 3 videos related to crisis management and/or domestic violence.
• Consult with supervisor quarterly to screen for stress fatigue.

Knowledge, Skills, Abilities and Other Attributes Required

• Good interpersonal skills.
• Knowledge of and sensitivity to domestic violence issues.
• Ability and willingness to take direction from supervisor.
• Ability to work as a team member, as well as independently.
• Ability to handle crisis situations in a calm and productive manner.
• Strong computer and database skills.
• Knowledge of local community services.
• Effective in conflict resolution.
• Ability to take direction from supervisor.
• Ability to perform many tasks simultaneously.
• Responsible.
• Organized.

Minimum Qualifications

• High School Diploma or equivalent.
• Two years’ experience in a social service agency preferred.
• Physically capable of lifting children and items weighing up to 40 pounds and evacuating clients in an emergency.
• Knowledge and ability to use Microsoft Office, database systems, Windows operating systems.
• Excellent verbal and written communication skills-in English.
• Must maintain valid driver’s license and proof of insurance.
• Physically able to sit at desk for long periods of time.

“I have read and understand the essential function of the job for which I am applying. I certify that I can perform all of these essential functions with or without accommodations.”

______________________________________________________ ________________

Applicant Signature Date

Job Type: Part-time

Pay: $13.50 per hour

Schedule:

• Night shift
• Weekend availability

Ability to commute/relocate:

• Florence, AL: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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