Help Desk Technician

The Help Desk Technician provides technical support related to the management of day-to-day user application and hardware issues for both on-site and remote team members. This role will also play a critical role in New Hire Onboarding and maintaining inventory of equipment for new and current team members.

The ideal candidate possesses excellent communication, follow up, and troubleshooting skills. Must have strong ability to isolate problems and determine/implement solutions, as well as dedication to take the initiative to own and resolve customer issues.

Responsibilities:

• Provide support services to on-site and remote team members with technical problems and information technology issues.
• Monitor and respond quickly to incoming requests related to IT issues.
• Responsible for timely resolution of problems or escalation on behalf of users to appropriate support teams.
• Responsible for PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
• Support and troubleshooting of printers, copiers, and other network devices.
• Maintain user PCs, including upgrades and configuration as needed.
• Procure equipment for new hires and maintain list of approved/preferred vendors and devices.
• Assist with onboarding of new users.
• Perform new user workstation installations, configurations, upgrades, and basic repairs.
• Maintain inventory of all equipment, software, and license users.
• Creating, maintaining, and deleting user accounts.
• Assist in identifying resolution gaps within the help desk.
• Support and maintains effective relationships with end users.
• Maintains excellent punctuality and attendance during work hours.
• Other duties as assigned.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Systems or demonstrated industry hands-on experience.
• The ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity.
• Eagerness to help others in understanding and resolving their technical questions and issues.
• The ability to work independently as well as in a team.
• Eagerness to tackle problems outside your core competencies and learn new technologies as required.
• Technical knowledge of basic networking equipment.

• Proficient in Microsoft Office (Intermediate to advanced Microsoft Excel expertise).
• Excellent oral and written communication skills.
• Team player with proven ability to develop strong working relationships within a matrix organization

Preferred:

• Experience in supporting remote users.
• Experience with help desk ticket systems and processes.
• Previous hands on experience in technology support.

Employment Type: Full Time