HELP DESK SVC SUPT SPEC ASSOC Job at Covenant Health
Overview:
Position Summary:
Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to an Associate’s degree. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.
Minimum Experience: One year (1) of related experience preferred. Strong customer service and IT troubleshooting skills.
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Help Desk Service Support Specialist Associate
Full Time,80 Hours Per Pay Period, Night Shift
Hours are 3:30 pm to Midnight and occasional Saturday
Position Summary:
Under direct supervision, this position requires serving as the first point of contact for customers seeking technical support over phone, email, or chat. This position provides support for numerous applications and systems by remotely troubleshooting issues through the use of various diagnostic tools and techniques. Excellent communication skills are a must as this position requires providing clear instructions to the customer to resolve their issue or asking thoughtful questions in order to gather the exact details of an issue to pass along to the next level of IT Support.
Responsibilities:- Provides call-center support to end-users for PC, server, telephony, network, applications and hardware, including problem recognition, research, isolation, and resolution steps.
- Reviews problem cause and resolution to ensure effective processes are in place.
- Provides communication to all customers regarding IT system problems, changes and procedures.
- Interacts with various levels of IT staff and others outside of IT to restore service and/or identify and correct problems
- Demonstrate high-quality customer service skills, maintaining a calm and courteous demeanor with upset or difficult callers.
- Maintain documentation and provide reports as needed.
- Other duties as assigned.
Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to an Associate’s degree. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.
Minimum Experience: One year (1) of related experience preferred. Strong customer service and IT troubleshooting skills.
Licensure Requirement: None
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