Help Desk Support Job at Zenotis Technologies INC
nstall, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.
Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
Follow up on outstanding incidents/requests to provide better customer satisfaction
Provide walk-thru customer first service, interact with our end user base
Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
Complete ticket logging/classification/categorization correctly and efficiently
Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
Maintain appropriate stockroom level by adhering to procurement and asset inventory process
Act as escalation point for any IT related issues
Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking
Strong Customer Service, collaboration and communication skills
Technical Knowledge of Audio Visual and Conference technology a big plus
Working knowledge of Service Management (ITIL) and use of Service Now
Disciplined approach to following operational processes
Job Type: Contract
Salary: $13.05 - $26.40 per hour
Schedule:
- 8 hour shift
Experience:
- Help desk: 3 years (Preferred)
- Windows: 2 years (Preferred)
Work Location: On the road
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