Help Desk Support Associate Job at Catapult Solutions Group
A client of ours in San Antonio, TX has an immediate need for several Customer Service/Help Desk resources that will be permitted to work remotely with the first day onsite.
Position Overview:
Customer Service/Help Desk Associates assists providers/suppliers and authorized representatives with gaining access to multiple Government Web-based applications. In addition to supporting access to the applications, the associate will also provide Helpdesk support for system-related issues and questions relating to:
Requirements needed to support the Help Desk
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Position Overview:
Customer Service/Help Desk Associates assists providers/suppliers and authorized representatives with gaining access to multiple Government Web-based applications. In addition to supporting access to the applications, the associate will also provide Helpdesk support for system-related issues and questions relating to:
Requirements needed to support the Help Desk
- Assist with forgotten ID
- Assist with the forgotten password
- Disable/enable user Change Users Role
- Assist with User Group registration, deletion, profile update
- At least 6 months of experience in customer service or helpdesk roles.
- HS Diploma
- Must be able to pass a background and drug screening
- Should have excellent customer service skills
- Must be able to pass 3 assessments (Typing, Customer Service, Basic Computer Literacy.)
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.