Help Desk Representative Job at Cambridge Health Alliance
Location: Commerce Place
Work Days: M-F, variable within Helpdesk open 6am-6pm
Category: Information Technology
Department: IT Help Desk
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union: No
Union Name: Non Union
DEPARTMENT DESCRIPTION:
The Help Desk Representative I is responsible for central call triage for the Information Technology Department, first-level user support, and interfaces with all areas across the Cambridge Health Alliance
Responsibilities:
The scope of the responsibilities includes assisting system users in solving computer and telephone hardware and software problems, Microsoft Windows XP Workstation and MS Office Suite & Google App questions, as well as general information coordination. When a call must be triaged, the Help Desk Representative I will log all issues into the automated tracking system as defined in the Help Desk policies and procedures.
MINIMUM QUALIFICATIONS:
Education: High school diploma
Customer service, and administrative experience.
Strong verbal and written communications skills.
Excellent interpersonal skills.
Knowledge of Microsoft Office products, and Windows XP Workstation.
Familiarity with computer industry concepts and conventions.
Ability to effectively respond to user requests for assistance with end-user hardware and software.
Ability to assess and prioritize user needs on an on-going basis.
Ability to interact successfully with diverse groups having varied levels of information system literacy.
Ability to maintain positive frame of mind and cope with frustration and delays.
Ability to work under pressure and tight deadlines.
Team player who keeps in mind overall goals.
Previous experience in a hospital setting is preferred.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.
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