Job Summary

The focus of this position requires a specialist orientation to completing detailed, accurate work based on established guidelines. Job tasks and performance expectations regarding quality of work and accuracy are well defined by existing standards, systems and technology. A conscientious, disciplined approach to work is essential. Consistent, error free work, produced in a steady, methodical manner is key measures of job performance success. Job knowledge and competency is built through formal training and on-the-job practice with cooperative peers. Management leadership provides consistent coaching and support to assure confidence in performing each job responsibility. To meet the goals of the organization, and to support the needs of people to achieve accurate results, the job environment is structured, even paced, and cooperative.

Daily Duties Include:

• IT asset control and distribution
• Client customer service support both internal and external
• LIS portal help and guidance
• Solve communication and networking issue
• Wireless trouble shooting knowledge
• Phone system support
• Basic Networking issues

Job Characteristics

• Steady, even pace to promote accuracy and quality of work Repetitive procedures and routines, supported by established guidelines Complete tasks one at a time according to procedures.
• Specialist focus Work within established standards and procedures Develop and maintain cooperative and harmonious relationships with a wide variety of people
• Decision-making occurs only within established guidelines Through training provided in span of control of job Supported by management
• Frequent contact and communication with a wide variety of people Friendly, outgoing communication style Agreeable, understanding of other styles, attitudes and behaviors Helpful, supportive to team members
• Based on mastery of job knowledge and experience Training in how to effectively delegate provided if required Cooperative, team approach
• Emphasis on recognition and support of work well done

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)