CVR is seeking a HCV Rent Increase coordinator to process owner/landlord request for rent increases and changes in utility responsibilities in accordance with policy and procedures. The core functions shall require determination of owner eligibility for rent increases and research, collection, and documentation of rental practices in the private market to ensure compliance with HUD’s Rent Reasonableness federal regulations with a focus on accuracy and time sensitivity. Executes Contracts and Leases, processes rent increases counsel owners with regards to program regulations including providing an overview of program to prospective owners. Position requires good time management skills, attention to detail, and excellent communication. Bachelor’s degree required in a related field, at least three (3) years of experience in an accounting or bookkeeping role or a combination of both education and related work experience.

• ESSENTIAL DUTIES: *

• Receive and document all incoming rent increase, decrease, and utility responsibility change requests from HCV owners/landlords
• Accurately process files monthly within the required timelines specified in departmental protocols, objectives, and goals
• Determine owner eligibility for rent increases in accordance with policy
• Communicate with property owners and HCV participants as needed about requested increases
• Respond to Salesforce cases related to rent increases
• Submit reports as requested regarding job functions including but not limited to; requests received, approved, modified, and denied

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of the federal Housing Choice Voucher Program
• ·Able to work under critical time deadlines, re-evaluate priorities as necessary and interact well with all levels of personnel
• Must possess superior organizational, time management, ability to pay close attention to detail and strong interpersonal skills.
• Ability to perform basic arithmetic calculations
• Ability to study information and HUD regulations so as to determine, define, and comprehend its elements, including conducting of intake interviews to identify the actual physical certification needs of clients
• Attend seminars and or training as required
• Exercise sound and ethical judgment when acting on behalf of the organization
• Must demonstrate adaptability, which includes adjusting critical thinking to address multiple demands and competing priorities in a changing environment and modifies one’s preferred way of doing things based on new acquired information
• Ability to determine a solution and what method to follow based upon the transaction that needs to be completed

• QUALIFICATIONS / EXPERIENCE: *

• Bachelor’s degree preferred or related field in business administration
• 3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, similar non-profit programs working with low-income families.
• Must possess 3-5 years of client service experience.
• Previous experience as a supervisor or in a leadership role, desired.
• A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities
• Experience working in a high-volume call and production environment with high performance guidelines and stringent deadline
• Knowledge of public sector housing authority programs and systems is a plus

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chicago, IL 60605: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Section 8: 3 years (Preferred)

Work Location: One location

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