At Modern Campus, we believe in a cohesive experience for our partners and ambitious growth for our team and organization to ultimately better higher education. We do more than just provide a software product to our campus partners. We provide a full experience to ensure their happiness, including some of the best and fastest customer support in the industry!

How you will make an impact:

• Monitor our live customer support chat and respond quickly and accurately to inbound conversations from our campus partners (our favorite people!). You’ll provide support and answer their questions, complete with plenty of emojis and GIFs!
• Efficiently solve problems that users encounter by recreating them in a test environment and reporting them to our development team, following our standards and practices.
• Continuously improve support documentation to answer users’ questions before they even have a chance to ask.
• Keep Account Managers (aka Happiness Experts) up-to-date on conversations and challenges impacting the campus partners that they each work with.
• Ensure the quality and functionality of our software by completing thorough user testing of new features, enhancements, and bug fixes (you’ll be the first to see all of the cool new stuff we’re building!)
• Apply creative problem solving techniques in order to find solutions and pave pathways to best practices for our campus partners.

What you'll need to succeed:

• Are a great listener, challenge the industry’s status quo, and question everything.
• Have an open mind and a passion for learning and discovery — you love trying new things and generating new ideas, especially in a challenging environment.
• Get excited by meeting and chatting with new people, building relationships, and helping out.
• Are a self-motivated team player who takes pride in setting (and exceeding) goals.
• Enjoy the thrill of learning, problem solving, and collaborating in a fast paced environment.
• Possess strong writing, comprehension, and communication skill
• Worked as an SAPro or were involved on campus as a student leader, whether that was in student government or another position.
• An intimate understanding of, and passion for, our software and the problems it solves.
• An affinity for all things technology and love to be the first to try out shiny new software.
• The desire and ability to work with all types of individuals, both on your team and with our campus partners.
• Preference is given to candidates with a background in customer service or support!

Preferred locations (remote candidates welcome):

• Toronto, ON
• St. Petersburg, FL
• Camarillo, CA

What you’ll gain:

• Competitive compensation and benefits
• Rewards and recognition programs
• Learning and development opportunities
• Convenient office location
• Flexible Vacation Policy
• You will make a difference everyday for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.

Company Overview:

Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.

Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.

Modern Campus is committed to fair and accessible employment practices and are committed to providing accommodations for persons with disabilities. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

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