GUEST SERVICES
ASSOCIATE

Job Description

POSITION DESCRIPTION:

The Guest Services Associate acts as receptionist, clerk, record keeper, basic bookkeeper, and event assistant. The main goal of this position is to make every visitor and donor feel welcome and valued. The Guest Services Associate will be part of a highly collaborative museum staff and must be willing to assist wherever needed. The position can be full-or part-time (minimum 32 hours per week,) hourly, and non-exempt.

RESPONSIBILITIES:

• Open and close the museum, answer phone calls, and greet visitors.
• Operate point-of-sale system for sales, donations, admissions, tickets, membership dues, and other museum income as well as for end-of-day reports and gift shop inventory.
• Balance daily bank deposits, manage customer accounts, create letters and envelopes, and generate reports using QuickBooks.
• Manage museum membership program, including mailings and accounts, while prioritizing positive experiences, member appreciation, and confidentiality.
• Assist with gift shop tagging, inventory, displays, and cleaning.
• Maintain visitor center and answer visitor questions and/or make referrals.
• Assist museum staff with event preparation, facility maintenance, marketing, and other tasks as needed.
• Assist with special events and programs as needed.

QUALIFICATIONS:

Required:

• Proficient in Microsoft Word, Excel, Quick Books, and email.
• Must be self-motivated, organized, and detail-oriented but also flexible and able to handle frequent interruptions.
• Must be friendly and adept at respectful interpersonal communication with all colleagues, members, and guests.
• Must be able to work flexible hours including evenings, weekends, and holidays.

Preferred:

• Experience working with the public.
• Experience with secretarial, reception, and/or sales work.
• Strong writing, grammar, and spelling skills a plus.

Compensation: $14-16/hour depending on qualifications.

Benefits include paid holidays and vacation.

TO APPLY: Please e-mail a cover letter and resume

The Washakie Museum & Cultural Center is an equal opportunity employer.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Worland, WY 82401: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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