The Job

A Guest Services Agent is the first point of contact with our guests and represents our image to the public. They are our ambassadors of adventure, entertainment, magic, and excitement, providing a memorable representation of the experiences to be had at Anakeesta.

Your Responsibilities

• Provide guest service that exceeds expectations
• Must be knowledgeable of all activities, able to assist guests in selecting the most appropriate activities taking into consideration their family size, ages, and length of stay
• Strong verbal communication skills
• Conduct smooth transactions through Anakeesta’s POS (Point of Sale) systems
• General admission tickets, zip-line tickets, vouchers, online admission ticket purchases, online zipline adventure purchases, Annual Passes, special events, etc.
• Maintains perfect cash control, while dealing with high guest volume and distracting conditions
• Scanning of park entrance tickets including online purchases
• Ability to provide low level resolution regarding guest issues and escalate to the Guest Services Supervisor or Guest Services Manager, when appropriate
• Respond to guest inquiries and provide directions to specific areas, information regarding special events, operating hours, etc.
• Maintain cleanliness of working area as well as the surrounding Parkway; this includes picking up debris left by guests (empty cups, napkins, brochures, etc.) and mother nature (sticks, leaves, branches, etc.)
• Ensure that all supplies are well-stocked at the beginning and end of day
• When inventory gets low, inform supervisor of needs
• Communicate with other team members to ensure up-to-date information is always provided to guests
• Communicate with supervisors and managers regularly to maintain up to date information regarding park operations relevant to roles and responsibilities
• Maintain a well-groomed and neat appearance while present at Anakeesta
• Always arrive to work, in your department’s uniform, including your name badge
• Ensures Brochure racks are stocked with Anakeesta Brochures, and communicates to Guest Services Supervisor when more are needed
• Other duties as assigned

What You Need

• Relevant work experience in sales or guest services
• Strong computer skills preferred
• Ability to perform multiple tasks in a fast-paced work environment
• Professional, friendly, and a positive-solution oriented attitude required
• Ability to effectively communicate with co-workers and guests both written and verbally
• Ability to keep a calm, level thought process in stressful situations
• Serious minded when it comes to safety

Work Conditions and Schedule Requirements

• Able to lift 15lbs.
• Ability to push, pull, grasp, lift, kneel stoop, climb, balance, crouch, crawl and stand for long periods of time
• Enjoy working outdoors in all weather conditions including but not limited to rain, heat, snow, extreme cold and wind without protection
• Day, night, weekend, and holiday availability is required, as well as flexibility with work schedule.
• During peak business seasons, the schedule may require a work period over 40 hours per week, including nights
• Sitting at a desk and computer workstations or standing for up to 8 hours a day is to be expected

Apply online or send your resume and cover letter to 147 Baskins Creek Bypass, Gatlinburg, TN 37738 or email jobs@anakeesta.com.