Starting at $13/hour

Willing to pay more for those with experience, especially Hilton experience.

Flexible scheduling, willing to work around school schedules.

Benefits: Travel, Insurance, Supplementary Insurance, PTO, Holiday Pay and 401K

Reports to General Manager and Assistant General Manager

Job Duties

• Books guest reservations and/or coordinates with reservation center.
• Greets, registers, and assigns guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates. Prepares for group check-ins, check-outs, and VIP arrivals.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the Daily Shift log.
• Ensures common area/lobby, pantry and front desk are is clean.
• Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
• Answers phone in a prompt, efficient, and friendly manner.
• Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
• Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
• Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Responds quickly to guest requests or complaints in a friendly manner and takes appropriate action. Follows up to ensure guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Displays a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be required to work in fast paced environment.
• Will be required to work with common household cleaning products.
• May be asked to work overtime.
• Attention to detail a must

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the extent that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests. Therefore, a significant portion of the workday is spent speaking, listening, and moving about while standing.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle, or feel, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl.

A significant portion of time is spent using the hotel’s computer system and keyboard for reservations, scheduling or other guest related services.

This position utilizes problem solving and reasoning abilities often. The guest service representative will analyze the short-term and long-term impact of solutions to guest issues and problems and will creatively solve new and unseen problems as they arise.

Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports.

Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.

*Employment is contingent on the completion of a satisfactory pre-employment background check and drug screen.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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