Guest Service Representative Job at Arcadia Hotel Management LLC
We are excited to announce we are accepting applications for a Guest Service Representative for the Le Meridien Pasadena Arcadia. This 233-room property sits across the street from the iconic Santa Anita racetrack in downtown Arcadia.
Le Meridien Pasadena Arcadia is a new franchised Marriott property managed by Pacifica Hotels. This brand new 233 room property sits across the street from the iconic Santa Anita racetrack in downtown Arcadia. Benefits offered included Medical, Dental, Vision, 401K, as well as discounted hotel room rates for Pacifica Hotels as well as all Marriott brands.
- Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
- Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
- Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
- Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
- Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
- Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned, requested or deemed necessary by management.
***Management retains the discretion to add or change the duties of the position at any time***
Skills/Abilities/Other Requirements: English speaking. Mandarin speaking a plus in order to communicate with some clientele and guests. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.
Experience
Preferred- 1 year(s): Minimum of one (1) year or related experience preferred. Knowledge of hotel front desk operations and procedures desirable.
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