Guest Service Agent Job at The University of Mississippi
Note for Current UM Employees
Current employees must apply internally via connectU > connectu.olemiss.edu
Definition of Class
This position performs routine duties associated with the operation of the front desk of The Inn at Ole Miss. The incumbent is responsible for offering high quality customer service to hotel guests, making room reservations, and handling monetary transactions.
Examples of Work Performed
- Performs daily financial transactions for check-in, check-out, and guest deposits; maintains procedures for security of monies.
- Makes guestroom reservations to maximize the highest room occupancy and average daily rate through knowledge of hotel reservation system.
- Maintains records for night auditor reports.
- Acts as customer service representative; answers general questions about the University and Oxford, offers assistance to guests using in-house computer, takes and delivers phone messages to guests, ensures corrective actions are taken to resolve guest complaints.
- Ensures cleanliness of lobby in the absence of housekeeping.
- Performs similar or related duties as assigned or required.
Essential Functions
These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.
- Maintains records for night auditor reports.
- Makes daily room reservations and processes financial transactions.
- Acts as customer service representative.
Minimum Education/Experience
Education:
Graduation from a standard four-year high school or equivalent (GED).
Salary/Wage Information
EEO Statement
Background Check Statement
The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
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