Guest Services Agent

HIRING BONUS OF $250 FOR CANDIDATES WITH Hilton OnQ EXPERIENCE!

Bonus paid $125 after 15 days and $125 after 45 days based upon meeting attendance and job performance expectations.

What are we looking for?

Benson Hotel Group is looking for a passionate individual that will deliver the highest level of warm, southern, hospitable guest service. Our guests will always come first but we want to invest in our people and cultivate an environment that encourages growth, leadership and success. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to arrive to work on time and when scheduled.
• Ability to utilize all provided computer systems after Hilton University training
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for.

Job Types: Full-time, Part-time

Pay: $9.50 - $10.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends

Supplemental pay types:

• Signing bonus

COVID-19 considerations:
Masks, gloves, and additional cleaning supplies are provided to candidates upon hire. Clear plastic barrier in place at Front Desk.

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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