GUEST EXPERIENCE MANAGER Job at Hyatt Regency New Brunswick
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Experience Managers lead associates in significant service providing positions that may include front office, housekeeping, bell, concierge, customer representative, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Experience and thorough understanding of guest services.
- Data entry and survey evaluation
- Presentation skills a must
- Flexible Schedule
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