Summary:

The Customer Service Associate is a critical position because it interacts with customers on a continual basis and performs a wide variety of duties and responsibilities for his/her assigned store. This position includes essential functions related to customer service, cashiering, food services, and janitorial/image. The incumbent may be assigned to one or more of these four areas, depending on the needs of the store and customer base.

Essential Functions:

• Customer Service:
  • Arrives to assigned work location displaying a positive attitude, wearing company approved uniforms, and ready to provide outstanding customer service.
  • Greets customers, provides assistance and direction, and answers questions using the highest standard of customer service.
  • Provides additional assistance to handicapped, disabled, elderly persons, and/or other persons requiring extra help.
• Cashiering:
  • Verifies cash register balances at the beginning and ending of assigned shift and assumes full responsibility of funds in between.
  • Charges customers for retail items, accepts various forms of payment (cash, card, etc.), and issues proper change.
  • Exchanges cash and coin with coworkers and/or depository safe as needed to replenish cash register funds.
  • Intermittently drops excess funds into depository safe per company policy.
  • Requests and verifies valid and unexpired identifications for credit/debit card transactions and when selling restricted projects, e.g. cigarettes, alcohol, etc.
• Food Services:
  • Receives and verifies orders, stocks products and supplies, and ensures all inventory items are organized and secured.
  • Prepares various food and beverage menu items in accordance with company and food service standards, ensuring recipes are strictly followed with proper portion control.
  • Thoroughly cleans deli case, kitchen, equipment, supplies, utensils, coolers, freezers, storage compartments, and surrounding areas.
  • Responds to customer questions and accommodates orders in a courteous and timely manner; refers complaints and irate customers to shift supervisor or other superior in a calm and professional manner, avoiding/minimizing arguments to the greatest extent possible.
  • Familiarizes, remains current, and consistently adheres to applicable food preparation, handling, cleanliness, and safety standards.
• Janitorial / Store Image:
  • Routinely restocks, fronts, and faces retail items to ensure shelves are adequately stocked and visually appealing to customers.
  • Cleans and organizes the interior of the store, including but not limited to, floors, shelves, counters, windows, coolers, freezers, etc.
  • Cleans bathrooms on a routine basis, ensuring all equipment is working properly and supplies are stocked and readily available.
  • Cleans and maintains the exterior of the store, including but not limited to, collecting trash and other debris, emptying trash containers and ashtrays, spraying-off and/or pressure washing sidewalks, parking lots, building exterior, removing oil spots, etc.
  • Thoroughly cleans fuel dispensers and surrounding areas to ensure all surfaces are free of residue and debris.
  • Maintains any amenities that may be available at the store, e.g. window washers, towel dispensers, air compressors, etc.
  • Performs other related duties and responsibilities as assigned.

Education, Experience, Knowledge, Skills, and Abilities (Minimum Qualifications):

• High school diploma or equivalent; however, twenty-four (24) months of cashiering experience in a formal retail environment may be substituted.
• Must pass a basic mathematics skills test.
• Must possess a Food Handler’s Card or be able to obtain one within fourteen (14) days of hire.
• Ability to obtain Underground Storage Tank (UST) Class C Operator certification within 14 days of hire.
• Ability to provide superior customer service on a consistent basis.
• Ability to work irregular hours, including evenings, nights, weekends, holidays, and overtime as required.
• Ability to establish and maintain effective working relationships with customers, coworkers, superiors, and vendors.
• Ability to work independently and as a member of a team.
• Must successfully clear a thorough background inquiry, including criminal history, previous employment, and reference verifications.

Physical Demands / Work Environment:

• Manual and finger dexterity as required to perform daily job duties.
• Ability to frequently walk and/or stand for prolonged periods of time.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to occasionally lift and/or move up to 75 pounds.
• Ability to frequently bend, squat and/or stoop.
• Ability to frequently reach, climb and/or crawl.
• Occasionally works near or around electricity.
• Frequently works near or around moving mechanical parts.
• Occasionally exposed to toxic or caustic chemicals primarily used for cleaning purposes.
• Frequently exposed to a high level of noise in the work environment.
• Occasionally exposed to smoke, fumes, or airborne particles.
• Frequently exposed to outside weather conditions, including wide variations in temperature, wind, and precipitation.

These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.