Align your passion and purpose at Goodwill

Goodwill offers careers in a variety of exciting and interesting fields throughout the greater Washington, DC region. Working at Goodwill offers competitive wages, a sustainable career path, diverse, equitable, and inclusive workplace culture, and makes a lasting and positive impact on our community. It takes Goodwill to do great things. Join our team.

POSITION SUMMARY: Responsible for successful completion of a program which trains on all facets of operating a Goodwill retail store and prepares for installation as a General Manager in a store. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.

Essential Duties and Responsibilities:

1. Work in assigned store(s) under the guidance of the Retail Manager, Production Manager or General Manager to learn the procedures to operate all facets of the retail store and production.

2. Upon completion of the training period demonstrate full understanding and adherence to operating standards in the following areas:

a. Each of the reports required for store operations

b. Communication requirements

c. Company polices

d. Register and cash handling procedures including bank deposits

e. Merchandising expectations and rotation

f. Ordering procedures

g. Salvage handling

h. Productivity standards

i. Employee review process

j. Forms in use

k. Customer service expectations

l. Staff supervision

m. Scheduling

n. Budget management

o. Proper opening and closing of the store

p. Security and loss prevention

3. Meet with home office positions to learn about how each interfaces with the field including HR, Accounting, Marketing and Transportation.

4. Meet with the Training & Employment division to understand and appreciate the mission of Goodwill.

Supervisory Responsibility:

This position has supervisory responsibility only in the case of specific assignment for such by the VP of Donated Goods and Retail Sales. That responsibility may include the retail and production managers and staff at any assigned store.

Terms

This is a temporary assignment as individuals hired for this position are expected to successfully complete this program in its entirety.

Required Qualifications:

1. High school diploma or equivalent plus two to five years previous retail management experience.

2. Ability to communicate in effectively English, both orally and in writing.

3. Basic math and computer skills.

4. Great customer service skills and the ability to handle customer complaints in a fair, impartial and professional manner.

5. Ability to exercise good judgment in handling day-to day situations

Preferred Qualifications: 1. Bachelor’s Degree in business related field

Physical Demands 1 Medium Frequent lifting and/or carrying of up to 50 pounds prolonged walking and standing are required.

Work Environment X Limited Retail store environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)WORK AT GOODWILL!

POSITION SUMMARY: As a Goodwill Assistant Manager, you are an organizational leader responsible for creating a high performing work environment that results in positive associate experiences, excellent customer service and an overall successful operation that supports the mission. Managers model passion for work, strong positive leadership skills and are effective coaches to their direct reports. Managers are expected to understand store and divisional objectives and to meet established goals including revenue, profit and expense control. This position has the authority to recommend and make decisions on hiring, coaching and discipline.

Key Responsibilities and Accountabilities:

1. Assists the store manager with the overall operation of the business unit.

2. Develops, coaches and trains all direct reports in the business unit.

3. Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).

4. Makes recommendations for hiring and evaluating of associates on the team.

5. Assists the store manager in performing the daily administrative/clerical functions of store operations.

6. Provides exceptional customer service to customers, to include resolving customer concerns.

7. Fulfills the duties of store personnel only if needed.

8. Models, monitors and enforces compliance with company policies and standards. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.

9. Maintains the general appearance of the store and premises according to agency standards.

10. Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain.

11. Performs all other duties as assigned.

Supervisory Responsibility:

This position has supervisory responsibility for associates including Team Leads.

Required Qualifications:

1. High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience).

2. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).

3. Ability to effectively communicate in English, both verbally and in writing in a clear manner.

4. Excellent customer service skills.

5. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.

6. Personal vehicle to transport store receipts to the bank.

Preferred Qualifications:

1. Associate’s degree or higher.

2. Fluency in a language other than English.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• Fairfax, VA 22031: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail Managerial: 1 year (Preferred)

Work Location: One location

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