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GENERAL MANAGER

Position Summary:

Responsible for generating profits while maintaining operational and guest service standards.

Essential Functions:

1. Develop, administer and control the hotel revenue and expense budgets.
2. Analyze Profit and Loss and General Ledger statements.
3. Review and approve the hotel payroll.
4. Authorize direct bill accounts and monitor the administration of accounts receivable.
5. Provide direction, input and approve the hotel marketing plan.
6. Review guestroom inventory management to ensure maximization of guestroom/suite revenue.
7. Ensure proper selection, training, counseling and motivation of hourly employees. Hire, train and motivate management employees.
8. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
9. Monitor results of guest comment cards. Take appropriate corrective actions.
10. Respond and follow up on all written guest complaints.
11. Maintain and active and visible position in the hotel.
12. Develop and maintain rapport with competitor hotels, the Visitors Bureau, Chamber of Commerce, etc.
13. Conduct regular sales and staff meetings.
14. Ensure responsibilities and goals of managers are adhered to.
15. Ensure guest service in all areas meets hotel standards.
16. Approve of employee schedules.
17. Responsible for a safe working environment to reduce the risk of injury and accidents to employees and guests.
18. Ensure accident reports are promptly completed in the event of employee or guest injury.
19. Audit to ensure guestrooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
20. Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

• Previous hotel supervisory experience.

Skills and Abilities:

• Ability to communicate clearly and respond promptly.
• Ability to maintain a calm demeanor in a fast-paced environment.
• Ability to handle any emergency.