Gateway Specialist_OPS Job at Versant Health
Gateway Specialist
Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for?
The Gateway Specialist is responsible for scheduling and performing Gateway demos for our clients on a daily basis. The Gateway Specialist is the primary source for understanding and explaining the benefits of this eligibility tool to our clients. This position is responsible for the daily loading and auditing of Gateway files, working exception reports, manually correcting any items and following up on errors with the users. In addition, this position has responsibility for data entry of additions, termination and changes to the company’s business system as required. This position has the responsibility for providing timely and accurate information to our clients and internal departments as required to assure that the company’s business system is keeping accurate and current records of the updates for the clients. Additionally, this position is responsible for keeping the administration guide up to date; handling security instructions; and demonstrating to existing clients the benefit of moving from a manual eligibility process to the Gateway system.
Where you will have an impact.
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
The wage range for applicants for this position is [$18 to $20 per hour].
All incentives and benefits are subject to the applicable plan terms.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for?
The Gateway Specialist is responsible for scheduling and performing Gateway demos for our clients on a daily basis. The Gateway Specialist is the primary source for understanding and explaining the benefits of this eligibility tool to our clients. This position is responsible for the daily loading and auditing of Gateway files, working exception reports, manually correcting any items and following up on errors with the users. In addition, this position has responsibility for data entry of additions, termination and changes to the company’s business system as required. This position has the responsibility for providing timely and accurate information to our clients and internal departments as required to assure that the company’s business system is keeping accurate and current records of the updates for the clients. Additionally, this position is responsible for keeping the administration guide up to date; handling security instructions; and demonstrating to existing clients the benefit of moving from a manual eligibility process to the Gateway system.
Where you will have an impact.
- Frequent interactions on a daily basis with clients, brokers and internal sales staff as necessary to demo the Gateway product for clients and provide technical support for users who have questions
- Implementation of new groups that will be utilizing Gateway
- Proactively look for resolution to problems and make suggestions for Gateway enhancements and improvements
- Oversight of Eligibility Maintenance for Assigned Gateway Groups
- Provide timely and accurate information on client calls from external and internal constituents regarding emergency update requests and Gateway user entry errors
- Demonstrate proficiency and accuracy in Data Entry Skills
- Process emails, phone calls, faxes and other support communications in a timely and professional manner. Accurate record keeping for audit trail is essential
- Partner with Sales and Account Management to assure client questions are answered on a timely basis
- Build exceptional client relationships by handling all customers in a professional and courteous manner
- Provide timely feedback to internal departments regarding customer service failures and/or customer/provider concerns
- Regular reliable attendance is required
- Other duties as assigned
- Associate Degree in Business Administration or equivalent or business related college courses preferred
- Five years of eligibility/data entry experience in a managed healthcare, vision, or other insurance environment
- Experience in the area of troubleshooting client issues or account management is a plus
- Experience in a training position preferred
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
The wage range for applicants for this position is [$18 to $20 per hour].
All incentives and benefits are subject to the applicable plan terms.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.