We are an IT Managed Services Provider looking for an experienced Support Technician to grow our IT support team in Incline Village. We are looking for a person with excellent customer service skills and the ability to handle Windows OS, Mac OS, Chrome OS and iOS, Android OS, as well as other networking and application-level support providing assistance remotely, by phone or in person. This position involves help desk, field service work and in office work. Travel in the Reno/Tahoe area and surrounding areas is required.

Your responsibilities will include:

· Providing technical support to customers with complex technical issues

· Maintain extensive documentation, records and tickets in our ticketing and document management systems

· Setting up and configuring individual network end-users, troubleshooting end-user issues

· Traveling onsite to resolve desktop and server support needs, installing hardware

· Assist with both internal and customer related projects as needed

· Provide responsive support to meet SLA requirements of our customers

· Meet training and certification goals

Requirements:

· Minimum two years in a business IT environment

· Experience with Office 365 Administration, Google Workspace

· Experience with Windows OS, macOS, Chrome OS, iOS Android OS, Microsoft Server OS a plus

· Excellent ability to multitask

· Professional troubleshooting experience

· Experience with Remote Support

· Prior MSP or multi-tenant system experience is a plus but not required

· Dedication to continuing knowledge and advancing technical skill

· Excellent customer service skills

· Ability to own a problem and see it through to resolution

· Excellent listening and communication skills

· Excellent oral/written communication skills (emphasis on technical communication) in a business environment

· Familiarity with help desk ticketing system

· Experience with desktop operating systems and application software products in a Windows environment

· Experience with LAN/WAN network technologies (i.e. installation of routers, switches, setting up firewalls)

· Familiarity with SLAs

· PowerShell or other windows-based scripting knowledge a big plus

This is a full-time position that requires occasional weekend availability. Pay starts at $30/hour, depending on experience. Other benefits include group health insurance, Holiday Pay and Paid Time Off (PTO) following the introductory periods.

All job offers are subject to a background check and drug screening since you will be dealing with sensitive client information at times. You should also have reliable transportation and proof of insurance since driving is a part of this position.

Two or more references are required, please include the following:

- Full Name

- Phone Number

- Email Address

- Reference Description: Write one sentence explaining how you know or have worked with this person, where, when, and for how long.

Please submit your resume and 2 or more references in response to this posting for consideration.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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