Crisis Shift Lead

At Alliance Healthcare Services, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County and the surrounding areas. We’re committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community. Review the job description below and submit your resume if you feel that you would be a good match to join our organization. We look forward to hearing from you!

General Function:

The person occupying this position provides direct oversight to CAC and CSU employees and oversees the assessment, referral, and admissions process during the assigned shift as dictated by Alliance Healthcare Services funding sources and regulatory agencies. This person provides direct services to individuals who are experiencing a mental health crisis, participates in the delivery of crisis services to those individuals, and performs other responsibilities as assigned by senior staff.

Qualifications; Knowledge and Training:

Master’s degree or higher is preferred in Social Work, Psychology, Behavioral Health or related area with an independent license in his/her mental health discipline with experience working in a mental health setting. Ability to work effectively in a crisis service delivery setting dealing with individuals who are experiencing a mental health crisis. Ability to use mature judgment in problem resolution and to formulate appropriate crisis intervention strategies for Center clients. The person must be able to demonstrate self-motivation, and excellent communication skills, and ability to work well with others. The person must be a good listener, possess the ability to be supportive, and be able to help others to achieve a feeling of well-being.

Duties and Responsibilities:

• Ensure staff are answering the telephone on the first ring, using appropriate greetings, and attempting to obtain all pertinent clinical and demographic information to meet the caller’s needs.
• Monitor staff to ensure complete and accurate information is being obtained, documented, and entered into the computer.
• Monitor staff members’ arrival and departure times documenting this information on the printed schedule.
• Manage wait times for patients in CAC, with the goal of having all calls assigned, completed and transferred within agency protocols.
• Provide oversight to staff by reviewing cases, providing direction, and ensuring the required standards are being met.
• Work directly with patients, family members, or referral sources to resolve any issues during the scheduled shift.
• Monitor the ordering of food for CAC and CSU snacks and meals based upon agency protocols.
• Monitor the property room to ensure it is orderly and CAC/CSU staff are returning belongings to patients prior to discharge.
• Be familiar with CAC, CSU, Detox, and Respite staff duties, and provide feedback to staff and fellow Shift Leads regarding the routine completion of assigned duties.
• Ensure completion of incident reports, when necessary and turn reports into the Program Director of Walk-In Center and VP of Clinical Services.
• Demonstrate understanding of psychiatric emergency levels and effectively and safely respond to emergency situations in a calm, constructive manner.
• Utilize CPI verbal techniques to deescalate and prevent aggressive outbursts where necessary. Direct fellow staff members to intervene if physical outbursts occur.
• Ensure staff, during scheduled shift, are treating all staff members, consumers, families, and referral sources with respect and dignity.
• Transmits to all subordinate staff the mission, goals, and objectives of AHS as they are applicable to their programs.
• Provides clinical backup as needed.
• To comply with policies and procedures as outlined in AHS’s policy and procedure manual.
• Other duties may be assigned by supervisor(s) to meet the needs of the consumer and AHS.

Additional Requirements:

COVID Vaccination required per AHS policy.

Shift Availability:

Monday – Friday 7:00am – 3:30pm

Promoting wellness in the community starts with our employees. At Alliance Healthcare Services, our employees enjoy many perks. Listed below are just some of the great benefits you as an employee may be eligible for with us.

Health and Wellness

• Medical Insurance Coverage
• Dental Insurance Coverage
• Vision Insurance Coverage
• Flexible Spending Account
• Long Term Disability – Company Paid

Financial Wellbeing

• Competitive Compensation Packages
• Life Insurance – Company Paid
• 403b Retirement Plan with Company Funded Matching
• Employee Discounts provided through Life Mart
• Loan Forgiveness options through Federal programs (Public Service Loan Forgiveness and National Health Service Corps)

Career Development and Growth

• Opportunities for growth and movement within the organization

Work Life Balance

• Paid Time Off – To include PTO for vacations, illness, and personal days
• Flex Days – Company given PTO days
• Paid Holidays

EOE M/V/F/H

Alliance Healthcare Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you currently hold a valid LPC, LMSW, LCSW or LMFT?

Education:

• Master's (Required)

Experience:

• Behavioral health: 2 years (Required)

Work Location: One location

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