Our Company & Our Property:
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

The Lodge at Blue Sky is nestled between the soaring peaks of Utah’s Wasatch and Uinta mountain ranges, sitting on thousands of acres of some of the world’s most breathtakingly beautiful natural lands just moments from Park City. The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return.

Role Summary:
Join our team as a Part-Time PBX Operator for The Lodge at Blue Sky, serving the needs of the business, our guests, and our colleagues by answering all telephone inquiries professionally, directing calls appropriately, and required to be knowledgeable about the property and surrounding area.

Core Responsibilities:
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

• Answered calls and any questions from guests.
• Transferred calls or take messages when necessary.
• Help coordinate and execute all guest requests in a timely manner.
• Work closely with other Guest Service employees and other departments.
• Prepared and updated all posted information throughout the hotel.
• Run audits on all adventures, dining, spa, and experiences happening the next day.
• Arrange for bell and valet service if requested, provide directions for the guest when appropriate.
• Coordinate with multiple departments to ensure guest expectations, preferences, amenities and stay itineraries are seamlessly executed to achieve a memorable experience for each and every guest.
• Maintain complete knowledge of property and other information including the following:
• All property facilities/services offered and hours of operation
• Daily stats, including availability, arrivals, and departures
• Entertainment/special events scheduled on the property and in the area
• Directions to/from the property to/from airports, towns, entertainment, and other major landmarks
• General info, descriptions, and directions for local services, restaurants, skiing, hiking, and other points of interest.
• Work together as a team with the Guest Services Team to ensure a smooth and seamless operation.
• Ensure all guest needs are met throughout their stay.
• Engage guests in a gracious and professional manner as they come in contact with the guests.
• Assist and ensure effective guest incident resolution. Work closely with fellow guest service associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations, surprising and delighting guests whenever possible.
• Accurately input guest contact information. Add information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
• Make suggestions for improvements in overall department and property operations with an emphasis on increasing guest satisfaction, revenue and reducing costs.
• Participate in and support Blue Sky’s efforts towards sustainability and environmental initiatives.
• Be knowledgeable about all guests and groups arriving at The Lodge at Blue Sky.
• Perform other duties as directed, developed or assigned.

Skills and Abilities:

• Self-confidence and leadership skills
• Excellent service, etiquette, and protocol skills and knowledge.
• Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction.
• Ability to think critically and solve problems as they arise.

• Minimum two years in hospitality.
• Previous experience in a luxury setting is preferred.
• Familiarity with Northern Utah (particularly the Park City/Summit County area), its geography, recreation opportunities, restaurants, events, sights, and other places of interest.

What Else?:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures, and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

The Lodge at Blue Sky is an Equal Opportunity Employer, M/F/D/V. The Lodge at Blue Sky provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Lodge at Blue Sky complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.