PLEASE NOTE ADP ADVISES APPLICANTS SHOULD AVOID USING INTERNET EXPLORER FOR THIS SITE

Manager’s purpose is three-pronged:

• Ensure customers are happy/satisfied while upholding company policies
  • Be the first contact customers encounter with Nitro
  • Address and solve customer concerns and issues
  • Ensure that front desk provides professional and friendly customer service
• Ensure customer accounts/ administration/billing runs smoothly
  • Monitor administration of customer accounts
  • Ensure that billing/scheduling runs smoothly
  • Coordinate with other departments
• Ensure front desk is properly staffed and staff is trained, etc.
  • Manage staff schedule
  • Hire/train new staff and provide continuous training/correction for all staff
  • Provide support, encouragement, or discipline as needed

Desired outcomes:

• Happy/satisfied customers who continue to return to Nitro and bring future customers
• Customer accounts and billing are correct; office runs smoothly and maintains/grows company profits by assisting with enrollment and utilizing positive sales techniques
• Happy, well-trained staff able to execute duties efficiently and correctly to decrease errors that affect customer satisfaction or company profit

Competencies required:

• Strong understanding of customer service
• Ability to think on your feet to solve issues as they arise
• Knowledge of computer systems and ability to quickly learn and retain new information
• Strong organizational skills
• Thorough understanding of all company policies and ability to apply policies to individual situations
• Staff management and training skills
• Strong communication skills both written and verbal
• Time management skills and ability to prioritize tasks
• Strong interpersonal skills and ability to resolve conflict
• Patience

Hours expectations:

Minimum of 40 hours per week with two Saturdays per month required. Manager is expected to spread their time around to be available for some opening shifts and some evening shifts. Daily schedules aren't dictated; manager should make themselves available different times and different days so all families get to know them.

Benefits and compensation:

• On the 1st of the month following 60 days of employment, health benefits include medical, vision, and dental plan options
• 401(k) plan with automatic 3% company match
• Personal time off and paid holidays are also included
• Compensation will be based on experience and abilities

PLEASE NOTE SUBMITTING A RESUME IS OPTIONAL WHEN COMPLETING AN ONLINE APPLICATION