Welcome!
The La Quinta Inn & Suites Atlanta Airport North is seeking a Front Desk Supervisor. The purpose of the Front Desk Supervisor is to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinates.
Essential Job Functions
- Supervise the Front Desk, Bell Stand, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.
- Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.
- Manage multiple activities often in stressful situations.
- Works with associates to provide outstanding customer service to guests.
- Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.
- Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.
- Ability to negotiate with confidence and to persuasively resolve guest issues.
- Communicate and counsel associates as necessary.
- Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.
- Organize oneself, one’s work, and the efforts of others and be attentive to detail.
- Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.
Experience/Education
1-2 years hotel management/supervisory experience or equivalent combination of education and experience.
About Us :
Auro Hotels is an international company with a portfolio of 37+ hotel properties. We design and build stunning hotels with thoughtful touches that will make guests feel at home and simplify operations for our owners.
Benefits :
401k Matching, Auro Hotels & Marriott Hotels benefits for friends and family. Medical, Dental , Vision, life insurance etc. As we continue to expand our network and grow as a company Auro Hotels is constantly seeking employees to take roles in leadership, management, I.T., Human Resources etc. We value developing our team members to become future leaders. Therefor opportunity for growth and career development is not only something we encourage but take pride in.
Compensation :
Starting Pay : $16.00/hr
Legal:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Experience:
- Hotel Front Desk: 1 year (Preferred)
Work Location: One location
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