Message from our owner: READ THIS FIRST

We're looking for people who aren't afraid to put in the work in order to achieve high level results. Our front desk staff doesn't just stand there while scanning people in. We get very deep into sales training, following up with appointments, handling customer service, and other front desk responsibilities. We provide a detailed daily task list of what needs to get done every single shift. Our company culture is very important to us, and we will do everything necessary to keep it as amazing as it is. The skills that you will learn here will benefit and follow you wherever you chose to go in the future.

DO NOT APPLY if you're looking for 'just" a job. DO NOT APPLY if you don't have any fitness experience in your personal life.

APPLY if you're looking for a career that will provide you with a huge amount of personal development. This job is for you. Please call our studio at 803.356.2150 and ask to speak to Tyler or Monica to apply!

RockStar Front Desk Fitness Consultant:

If you are the candidate we are looking for, you will be friendly, charming, enthusiastic and a team player. You will have a passion for RockBox, have high standards, be well presented, trustworthy, punctual and love helping members achieve the results they are striving for! If you aren’t already taking RockBox classes, you’ll need to commit to taking 1 - 2 classes each week, as loving RockBox and promoting our workout key element of our culture. The Front Desk Support and Sales Assistant will demonstrate strong customer service orientation, effective consultative selling skills, and a passion for the fitness industry and RockBox’s unique approach to exercise. The role is responsible for meeting or exceeding all sales-related quotas for the assigned studio(s) and is an ambassador for RockBox Fitness inside and outside the studio.

Job Responsibilities

Customer Service

• Greets members and guests promptly, enthusiastically and with a smile. Helps create a friendly positive entrance into the studio
• Facilitate check-in process by greeting and helping people check in
• Recommend and sell ancillary products to current and prospective members
• Field incoming customer calls, emails and texts and responding in a timely manner

Consultative Sales

• Lead the consultative sales process with prospective clients and current members based on quotas & goals

Lead Management

• Execute lead management duties each shift including, but not limited to making phone calls, text messages and video text messages.

Studio Cleanliness

• Complete shift cleaning duties consistently to ensure a fantastic member and prospect experience
• Organize retail section, front desk and ensure it is well presented and clean at all times.

Studio Front Desk Operations

• Assist with printing of important documents needed to run the front desk procedures
• Restock Bathrooms, front desk and office with all items and gear as needed
• Assist with member tasks including but not limited to, member texts, calls, birthday cards and milestone cards
• Complete Hand-Written Cards for all new prospective members
• Other ad-hoc duties as assigned by management

Job Qualifications

• Passion for health & fitness
• Willingness to learn and to be coached to reach full potential
• Positive attitude with a problem-solving approach to life
• Previous sales experience preferred
• Solid verbal and written communication skills required
• Ability to self-serve, adapt and work in fast-paced environment is a benefit to successfully perform duties
• Functional computer skills required
• Excellent communication, and customer service skills
• High school diploma required

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Application Question(s):

• Why are you interested in working at RockBox Fitness Lexington?
• Please describe yourself in 3 words
• Please describe your relevant sales experience. If you do not have any, please describe why you think you will make a good fit for this role.

Experience:

• Direct sales: 1 year (Required)

Work Location: One location

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