Job Description – Concierge Director

Job Summary
Our Concierge Director works closely with the Area Director to maintain the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations

Reports To: Area Director

Shift:

Monday - Friday: 3:00pm-11:00pm

Compensation:

• $25.00 - $26.00 hour
• Paid sick leave, paid vacation & Health care options

Responsibilities:

• Assist in hiring, training and mentoring a team that will follow the company's mission and brand standards.
• Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
• Create operating systems and checklists to provide a well-serviced and clean facility.
• Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
• Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
• Assist in the preparation of the community events required by the building
• Stay abreast of industry standards, technology and trends.
• Perform other duties as assigned and which relate to the success of the property.
• This position will be required to work entirely at the front desk.
• Follows all HR and Risk Management Company Policies
• Performs miscellaneous job-related duties as assigned
• Covers shifts for team members to ensure proper staffing requirements are maintained
• Use Company Approved Team Scheduler to ensure payroll budget compliance
• Two locations

Minimum Job Requirements:

• Professional background in customer service and hospitality management
• Must have an outgoing personality
• Must be hospitality driven and offer any necessary assistance to residents and guests
• Must be able to coach and mentor team members
• Must possess the ability to multi-task
• Must possess ability to work in a team environment
• Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood

Knowledge, Skills & Abilities Required

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken
• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients
• Diplomatically handle delicate and challenging client concerns
• Ability to lift 50 pounds

Location: 974

Job Type: Full-time

Pay: $25.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Choose your own hours
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Work Location: One location

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